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Work Background
Key Account Manager
KAYAKKey Account Manager
Aug. 2023London, England, United Kingdom
Associate Account Manager, Key Accounts
KAYAKAssociate Account Manager, Key Accounts
Dec. 2021 - Aug. 2023London, England, United Kingdom
Account Executive, EMEA Commercial Partnerships
KAYAKAccount Executive, EMEA Commercial Partnerships
Jan. 2020 - Dec. 2021London, United KingdomIn my role as an Associate Manager for Key Commercial Partnerships I am responsible for helping with commercial activities, building and maintaining business relationships with distribution partners across the Flight product. My responsibilities include: • Building, negotiating, and maintaining professional relationships with distribution partners on Flight product, optimizing relationships in terms of revenue generation and to benefit KAYAK’s product and users • Data analytics (getting data from dashboards and reports and interpreting results) to monitor partners’ performance and be proactive in investigating and addressing changes or issues • Supporting Team Managers with strategic partnerships and or projects and assisting in reporting, tracking, billing, day-to-day operations, optimization, cross-team coordination • Developing positive relationships both with external (distribution partners) and internal partners (KAYAK commercial, engineering, product, finance, campaign management and media solutions teams • Optimizing, documenting and improving processes / tools and developing best practices • Maintaining industry knowledge to help formulate and execute business strategies to improve our multidisciplinary business. This includes technically, commercially and across product / marketing
Associate Campaign Manager
KAYAKAssociate Campaign Manager
Sep. 2018 - Jan. 2020London, United KingdomIn my position as an Associate Campaign Manager, specializing in the flights vertical - I was responsible for supporting advertising initiatives of airline clients. My responsibilities included: • Managing all aspects of advertising campaigns from start to finish on a global level • Analytically tracking and optimizing campaigns to meet client objectives • Collaborating closely with sales team to build and maintain relationships with clients that include ongoing strategic consultation and support • Driving implementation of client plans across multiple teams and products • Clearly communicating progress of campaigns to clients and internal stakeholders • Working with third party ad servers and reporting tools (DoubleClick, Atlas Solutions, Tableau, Salesforce etc.) • Troubleshooting problematic or underperforming campaigns as and when necessary • Providing technical support to the commercial team where needed
Newsletter Content Executive
KAYAKNewsletter Content Executive
Mar. 2018 - Sep. 2018London, United KingdomIn my position as a Newsletter Content Executive I was responsible for producing exciting and enticing content for the UK, Australia and New Zealand online newsletters, ensuring guidelines and deadlines were met. In order to achieve this, I was required to coordinate and collaborate with the sales, marketing, design, product and technical teams as well as KAYAK advertising partners. My responsibilities included: • Producing newsletter content, including copy, subject lines and deals on time and to the highest standard • Effectively copy-editing newsletters for the UK, Australia, South Africa and New Zealand • Accommodating the needs of advertisers while ensuring the publication of the best deal information and content for users • Working with advertising partners to create sponsored positions, from concept to getting final sign-off • Working with the Sales team to ensure partner advertising opportunities are maximized, providing stats/communication when requested • Assisting with analysis of newsletter/advertiser performance and making recommendations • Using CMS systems to load content for emails • Understanding and analyzing key email metrics
Active Travel Consultant
travel&co.Active Travel Consultant
Sep. 2016 - Dec. 2017Auckland, New Zealand- Working as a snow consultant and preparing customer final travel itineraries. - Using a variety of products and systems such as Amadeus and Travelog to quote and book local and international skiing and boarding packages. - Assisting the Sales Support and Product teams with assigned tasks in the busy seasonal periods.
WHOLESALE CRUISE SPECIALIST
Infinity HolidaysWHOLESALE CRUISE SPECIALIST
Oct. 2015 - Jun. 2016Auckland, New Zealand- Working as a wholesaler to Flight Centre Retail; - Using a variety of products and systems such as Galileo, CalypsoNet and POLAR Online to package, quote and book local and international cruise holidays
Travel Consultant
Flight Centre Travel GroupTravel Consultant
Jan. 2014 - Aug. 2015Auckland, New Zealand- First novice at the Henderson branch to achieve $11.5K of sales - Selling travel to customers at the retail level
Radio Promotions
MediaWorks NZRadio Promotions
May. 2013 - Jul. 2013Auckland, New Zealand- Insuring the smooth running of promotional campaigns for Mai FM Radio station - The set up and pack down of promotional stands - Interacting with event crowd and audiences, running prize draws and competitions
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