Charles SchwabManaging Director - Onboarding & Enrollment Applications, Digital Services
Jan. 2017 - Apr. 2018Phoenix, Arizona AreaLed the team of product owners responsible for Schwab online onboarding, enrollment, client verification (KYC), risk-scoring, and anti-money laudering (AML) applications. Ownership included: • Branch Digital Enablement (including Chromebook and kiosk platforms & Branch Digital Champions mentorship program) • Schwab.com and mobile web onboarding & enrollment applications • Retail & SIP/IIP native app account open • Schwab Intelligent Portfolios/Institutional Intelligent Portfolios enrollment applications • Schwab Virtual Advisor client enrollment • Schwab Charitable enrollment • Schwab Retail International enrollment • Stock Plan Services enrollment (domestic & international) • Designated Brokerage enrollment • Managed Account Opening/Conversion applications • Digital Services analytic platform (Splunk/Tableau) • Vendor management for Client Identity Verification and AML providers ~$6MM-$10MM budget