A Product Manager with years of Operational and Customer Service experience in both the travel industry and retail sector. My expertise lies in understanding the customer and support experience and connecting this to technical experts to create superior products and journeys for our people.More...
David Vernon
Identity and access Management Specialist
Verified
Yes I know about IAM - Right People Accessing the Right Things at the Right Time, but I like to take risks, build things that lots of people use, and travel. I've worked with Booking.com, SUSE.com and NAB.com.au and loads of other forward-thinking organisations.More...
Marina Wood
Business Optimisation Leader@Flight Centre Travel Group
Verified
Marina Wood is a seasoned Business Optimisation Leader at Flight Centre Travel Group, where she has been instrumental in driving operational efficiencies and business process improvements. She has a rich experience in the travel industry, which she uses to help the company navigate the dynamic and complex environment of travel management. Prior to her current role, Marina held various leadership positions within the company, demonstrating exceptional skills in strategic planning, team management, and project coordination. She holds a Bachelor of Visual Arts degree and is known for her strong leadership skills and her ability to drive change and innovation. Marina's passion for travel and her dedication to delivering the best service to customers have made her a valuable asset to the Flight Centre Travel Group.More...
Wendel Costa
Senior Developer - Lead
Verified
Seasoned Solutions Architect & Technology Leader with 18+ years driving digital transformation through innovative software solutions and team leadership. I specialize in designing scalable web applications, implementing serverless architectures, and integrating cutting-edge Generative AI technologies to solve complex business challenges.
Core Expertise
🏗️ Solutions Architecture | Front-End - Full-Stack Development | Team Leadership
☁️ AWS Cloud Services | Serverless Technologies | DevOps & CI/CD
🤖 Generative AI Integration | Infrastructure as Code | Agile at Scale
Certifications & Credentials
✅ AWS Certified Developer Associate
✅ Terraform Certified Expert
✅ SAFe Certified Practitioner
🎯 Currently pursuing: AWS Solutions Architect Associate & AWS Certified AI Practitioner
What I Bring
With a proven track record as both a hands-on technical contributor and strategic leader, I excel at bridging the gap between business objectives and technical solutions. My experience spans the entire software development lifecycle—from architecting enterprise-grade systems to mentoring high-performing engineering teams.
I'm passionate about leveraging emerging technologies, particularly AI and cloud-native solutions, to create competitive advantages and drive operational excellence. My collaborative leadership style focuses on empowering teams while maintaining technical excellence and delivery accountability.
Ready to connect and explore how we can drive innovation together.More...
Olya Bertini
Key Account Manager@KAYAK
Verified
Olya Bertini is a dynamic Key Account Manager at KAYAK, where she excels in building strong client relationships and driving business growth. With over five years of experience in the travel and technology sectors, she leverages her expertise to optimise account strategies and deliver exceptional results.More...
Tom Williams-Way
Global Director of Customer Success@FCM Travel Solutions
Verified
Tom Williams-Way is the Global Director of Customer Success at FCM Travel, part of Flight Centre Travel Group, where he leads a dynamic team dedicated to enhancing client experiences worldwide. With over 12 years in the travel industry, Tom has a proven track record of implementing strategies that increase customer satisfaction and loyalty. A graduate of the Kingston University, he holds a degree in Business Economics. Outside of work, Tom is an avid traveler and enjoys exploring new cultures with his family.More...
Shabab Habib
Sr. Client Success Manager
Verified
Shabab Habib, as a Senior Client Success Manager, has consistently driven exceptional client satisfaction and retention rates, achieving a 98% client renewal rate over the past three years. He spearheaded the development of an innovative client onboarding program that reduced onboarding time by 30%, significantly enhancing client experience and engagement. Shabab played a pivotal role in securing a multi-million dollar partnership with a Fortune 500 company, expanding the firm's market presence and revenue streams. His strategic insights and leadership in client relations earned him the prestigious "Client Success Leader of the Year" award in 2022.More...
Michelle O'Donnell
Freelancer Writer & English teacher@BritAdventures.com & Preply
Verified
Michelle has the most experience in customer service positions but has most recently been working as a writer in the travel industry with a successful travel blog, BritAdventures.com. Working as a freelancer for the past 4 years, she has published multiple articles on 3 different websites and continues to build her reputation within the field. Outside of her writing, she is currently studying Traditional AI & Data Science and teaching English conversationally to adult students online.More...
Riaan Brits
Owner@Brand Catalyst
Verified
Accomplished Digital Marketing Consultant with a proven track record in delivering consistent profit growth through high quality lead generation and sales conversion. Excellent analytical and time management skills to manage multiple tasks simultaneously. Natural leader with strong presentation abilities.
Specialist in integrated omni-channel digital marketing and CRM, with 15+ year’s extensive knowledge/competency in digital media, lifecycle and customer database management in Sub-Sahara markets. Experience across automotive, mining, financial services, digital media, travel and hospitality sectors; includes B2B acquisition, retention and brand communications marketing.
Are you struggling to reach your target market, or you aren’t reaching your set revenue targets?
If you’re answer’s “yes,” then it’s time to hire a digital marketing consultant.
I am experienced in online marketing channels to generate leads and increase sales conversions. Depending on your budget: can target specific marketing campaigns or will oversee your entire marketing strategy from start to finish.
Regardless of the scope of services you choose, my responsibility is to ensuring the right campaigns are launched to help you reach your goals.
Main focuses:
Analytics and Reporting, Content Marketing and Management, Customer Relationship Management (CRM), Email Marketing, Search Engine Optimization (SEO), Paid Media (PPC), Social Media Engagement and Marketing, Strategy, Website Design (UX), Training and Development (Facilitating)More...
Lisa Wiking
Coach, Trainer and Facilitator@LisaWiking.com
Verified
Lisa Wiking is a seasoned coach, trainer, and facilitator at LisaWiking.com, a company dedicated to personal development and corporate training. Her extensive experience, commitment, and passion for her work are evident in the transformative results she delivers to her clients. Lisa is recognized for her dynamic and engaging approach, which she uses to guide individuals and businesses to achieve their full potential. She has cultivated a diverse client base, spanning from top-tier corporations to budding enMore...