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Work Background
SimpplrDirector, Implementation Consulting
Aug. 2023 - Nov. 2024Managed team of 5 implementation consultants responsible for onboarding customers to new employee experience intranet
Led development of library of onboarding boilerplate assets (decks and supporting forms for discovery process, content audits, add-on features, best practices for content engagement)
Led implementation of Express Project Template as customer led project with 4-week launch timeline
Served as project sponsor managing customer executive sponsor relationship during implementation and point of contact for project escalations
Led enablement of partners for changes in onboarding processes
Socrates AISr. Director, Content Services
Jul. 2021 - Aug. 2023Louisville, Kentucky, United States
Socrates AIDirector, Content Services
Jul. 2020 - Jul. 2021Louisville, Kentucky, United States
Socrates AIManager, Customer Onboarding
May. 2019 - Jul. 2020Louisville, Kentucky AreaManaged client implementation and onboarding process including project management, content ingestion process, UAT, communication strategies, and hyper care period following Go Live. Served as liaison between project staff, internal functional areas and senior management.
Metal Sales Manufacturing CorporationCorporate Learning and Development Specialist
Jan. 2019 - Apr. 2019Louisville, Kentucky AreaDeveloped enterprise-wide e-learning CSR training program for 21 branches in 17 states.
-Requirements gathering included focus groups, on-site observations, and interviews.
-Storyboarding for 11 modules
-Oversight/editing of module development by 3rd party vendor
-Managed UAT
EquianSr. Training and Talent Development Specialist
Mar. 2017 - Aug. 2018Louisville, Kentucky AreaProject Manager for implementation of enterprise-wide AI tool and migration to new LMS for training department including defining scope, requirements gathering, UAT, deployment and warranty support. Conducted needs assessments to identify current and future states, KPIs and metrics to address performance gaps. Developed and managed communication plan and stakeholder register to ensure stakeholder engagement at all levels. Coached sponsors on change management methodology. Designed, developed and facilitated operational training for healthcare subrogation department.
KCTCSStrategic Change Manager - Change and Project Management Office
Jan. 2016 - Sep. 2016Versailles, KYDesign, development, and delivery of change management and project management training at all enterprise levels (general audiences, targeted departmental training, executive leadership/project sponsors). Designed team assessment process (project teams, ad hoc teams). Drafted project charters, managed project reporting and facilitated status meetings. Designed and facilitated project team retreat.
KCTCSHR Trainer - Human Resources Department
Aug. 2007 - Dec. 2015Louisville, Kentucky AreaManaged communication plan for change initiatives for department. Designed, developed, and facilitated numerous training sessions (ILT and CBT) including annual performance evaluations, hiring committee training, FMLA, sexual harassment, conflict resolution, customer service, mindful productivity, and critical thinking.
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