Rhonda (Ryn) Orman, as Director of Professional Services, has managed the onboarding of new customers for a groundbreaking client engagement platform consistently resulting in 90% or greater customer satisfaction scores for the implementation and onboarding phase. Under her leadership, the implementation consulting team successfully executed over 50 high-impact projects, transitioning stable, satisfied customers to the Customer Success Team for ongoing monitoring. Ryn's innovative approach to process optimization streamlined the onboarding steps, reducing implementation timelines by 2-3 weeks and introduced a 4-week customer-led implementation product. She is also credited with establishing a customer rescue program that temporarily brought existing customers with churn risk back to the implementation team for assessment and recommendations for refreshing utilization of the product to increase employee engagement.More...
Stephane Simeon
Data Engineer@Butler/Till
Verified
Butler/Till is experiencing significant growth and is leveraging data to drive business decisions and strategies. As a Data Engineer, Stephane Simeon plays a critical role in managing and organizing this data. His tasks include developing, constructing, testing, and maintaining databases and large-scale data processing systems. He also ensures that systems meet business requirements and industry practices, and collaborates with data scientists and architects on several projects. His contributions are essential in providing insightful analysis to help shape the company's marketing strategies.More...