I have been working as an implementation consultant with Simpplr for a year and nine months. I help customers envision and implement the best employee experience for their employees through thoughtful discovery sessions. Before Simpplr, I worked for Socrates AI, assisting customers in the implementation of a Chatbot feature.More...
Sid Brown
Principal Customer Success Manager@Simpplr
Verified
The defining characteristic of my career-long success in customer success is my ability to build enduring relationships and connect with others. This has been integral to understanding the challenges and aspirations of my clients, advocating for their needs, and consistently serving as their trusted advisor and partner. My approach involves not only adapting to market demands but anticipating them. My many years of working with global customers have continuously required me to solve global client issues and in doing so, ideate and execute on new products/solutions to increase adoption rates, improve retention, and increase YoY adoption.
A key part of my leadership involves nurturing and developing talent within my teams. By mentoring and enabling customer success managers with the skills, resources, and knowledge to excel, I have developed top-performing teams that surpass client expectations, making a significant impact on revenue and customer loyalty.More...
Rhonda (Ryn) Orman
Director, Professional Services
Verified
Rhonda (Ryn) Orman, as Director of Professional Services, has managed the onboarding of new customers for a groundbreaking client engagement platform consistently resulting in 90% or greater customer satisfaction scores for the implementation and onboarding phase. Under her leadership, the implementation consulting team successfully executed over 50 high-impact projects, transitioning stable, satisfied customers to the Customer Success Team for ongoing monitoring. Ryn's innovative approach to process optimization streamlined the onboarding steps, reducing implementation timelines by 2-3 weeks and introduced a 4-week customer-led implementation product. She is also credited with establishing a customer rescue program that temporarily brought existing customers with churn risk back to the implementation team for assessment and recommendations for refreshing utilization of the product to increase employee engagement.More...
Elijah Rosier
Senior Software Engineer@Hargreaves Lansdown
Verified
A software engineering graduate from Swansea University with over 8 years of experience in the field.
I’ve worked on all manner of projects including NHS web-apps, Finance, Identity management, Inventory/Transport management, and many more.More...