Former Chief Technology Officer and consulting CTO for Fortune 500 companies. Entrepreneur who both started and ran companies. Former business consultant to startups. Now a college professor.More...
Ann Sydnor
Head of Customer Success
Verified
Dynamic and relationship-driven professional with extensive experience in customer success, donor engagement, student affairs, nonprofit advancement, and property operations. Proven track record in managing large client portfolios, improving retention rates, leading high-performing teams, and developing strategic initiatives. Known for strong communication skills, effective training facilitation, and a commitment to service excellence across remote and in-person environments. Background spans tech, higher education, hospitality, and nonprofit sectors, supported by a Bachelor of Science in Community and Leadership Development from the University of Kentucky. Recognized leader and collaborator with a passion for engagement, process improvement, and impactful community involvement.More...
Rhonda (Ryn) Orman
Director, Professional Services
Verified
Rhonda (Ryn) Orman, as Director of Professional Services, has managed the onboarding of new customers for a groundbreaking client engagement platform consistently resulting in 90% or greater customer satisfaction scores for the implementation and onboarding phase. Under her leadership, the implementation consulting team successfully executed over 50 high-impact projects, transitioning stable, satisfied customers to the Customer Success Team for ongoing monitoring. Ryn's innovative approach to process optimization streamlined the onboarding steps, reducing implementation timelines by 2-3 weeks and introduced a 4-week customer-led implementation product. She is also credited with establishing a customer rescue program that temporarily brought existing customers with churn risk back to the implementation team for assessment and recommendations for refreshing utilization of the product to increase employee engagement.More...
Roger Ford
President@Eureka Energy Corporation
Verified
Roger Ford is the current President of Eureka Energy Corporation, a developer of renewable and alternative energy projects, focused on solar and biomass. Boasting a career spanning over two decades in the energy and government energy sector, Ford brings to the table an extensive background in strategic planning, project management, and business development. Prior to his role at Eureka, he held several leadership positions in government and business projects. Ford earned his Master degree in National Security with a focus on energy security and middle eastern studies. His leadership style is marked by his firm belief in innovation, sustainability, and corporate responsibility. Ford's strategic direction and commitment to operational excellence have been instrumental in Eureka's continued growth and success in the energy market.More...