Rhonda (Ryn) Orman, as Director of Professional Services, has managed the onboarding of new customers for a groundbreaking client engagement platform consistently resulting in 90% or greater customer satisfaction scores for the implementation and onboarding phase. Under her leadership, the implementation consulting team successfully executed over 50 high-impact projects, transitioning stable, satisfied customers to the Customer Success Team for ongoing monitoring. Ryn's innovative approach to process optimization streamlined the onboarding steps, reducing implementation timelines by 2-3 weeks and introduced a 4-week customer-led implementation product. She is also credited with establishing a customer rescue program that temporarily brought existing customers with churn risk back to the implementation team for assessment and recommendations for refreshing utilization of the product to increase employee engagement.More...