Requests
2
3
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Network Power<100 people
Roles
💬78%
Customer Service
🖥️78%
Data Entry
📞50%
Call Center
Geos
🇨🇦7%
Canada
🇨🇴7%
Colombia
🇬🇧7%
United Kingdom
Work Background
The Pacific Bridge CompaniesSenior Executive Assistant
May. 2023 - Nov. 2023
WalshsClient Services Coordinator
Nov. 2022 - May. 2023
Pru Life UKLicensed Financial Consultant / Insurance Broker
May. 2022 - Nov. 2023
One Technology Pty LtdAdmin Support Officer
May. 2021 - Nov. 2022
TOA GlobalExecutive Administrative Assistant
Oct. 2020 - Jan. 2021
Crestcom InternationalExecutive Administrative Assistant
May. 2020 - May. 2021
CloudstaffExecutive Service Specialist
May. 2018 - Mar. 2020Region III - Central Luzon, PhilippinesManages Administrative tasks such as book keeping, Data entry, CRM tool accounts management. Collections and Recoveries activities such as Skip tracing, attempting contact with the debtor and take necessary steps to locate and contact customer. Assess debtors financial status to ascertain ability to pay, offering alternative payment options or plans to debtor. May also do initial review if case is to be referred for legal actions.
Tata Consultancy ServicesCustomer Service Representative
Dec. 2015 - May. 2018Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
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