Ma Ivy Cates Balaquidan

Team Manager @Amazon Operation Services Philippines, Inc.

PhilippinesChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistCommunications ManagerCustomer Support RepresentativeMarketingSupport SpecialistConsultingFinanceChief Customer Officer (CCO)Complaint Resolution SpecialistAssistantData EntryCall CenterCall Center SupervisorCustomer ServiceCustomer Success ManagerCase Manager

I’m Ma. Ivy Cates Balaquidan, a Team Operations Manager with 11+ years of experience in the financial, telecom, and retail sectors. I’ve successfully led teams through fast-paced changes, earning recognition for managing the Most Improved Team in Q1 during a major performance realignment. I value accountability, collaboration, and continuous improvement, and I’m passionate about building agile teams that exceed goals. Always open to connecting with professionals focused on people development and operational success—let’s connect!

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Work Background

Team Manager

AmazonTeam Manager

Jun. 2019Pasay City

Operations Supervisor

FIS - Fidelity Information ServicesOperations Supervisor

Aug. 2012 - Nov. 2018Makati City

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