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Work Background
SeismicSenior Customer Success Manager I
May. 2024Indianapolis, Indiana, United States
SeismicSenior Engagement Manager
Nov. 2022 - May. 2024Indianapolis, Indiana, United States
SeismicManager, Strategic Consulting
Jan. 2022 - Nov. 2022Indianapolis, Indiana, United States
Lessonly by SeismicManager, Enterprise Strategic Services
Mar. 2021 - Jan. 2022*ACQUIRED BY SEISMIC*
Lessonly by SeismicSolutions Consultant
Jun. 2019 - Mar. 2021Indianapolis, Indiana Area
Lessonly by SeismicService Delivery Manager
Jan. 2018 - Jun. 2019Indianapolis, Indiana Area
DEFENDERSNational Account Manager
Feb. 2016 - Jan. 2018Indianapolis, Indiana AreaOur team achieved record-breaking year in 2016, helping division set all-time quarterly, monthly, and weekly sales records. While there, I created and implemented a new client engagement strategy across the department which helped streamline communication and increase focus on department goals. Some of my responsibilities included:
• Optimization of existing accounts, partnerships, and marketing campaigns in order to maximize performance within Defenders call centers. • Perform in-depth analyses and develop strategic action plans for Partner improvement and growth.
• Onboard and grow new accounts
• Manage the contract process, compliance support, compensation needs, escalated customer service issues, and campaign optimization. • Serve as customer champion with Defender departments in regards to training, call review, IT application and customer service.
DEFENDERSLead Sales Representative
Jun. 2015 - Feb. 2016San Luis Obispo, California Area• Consistently ranked within the top 3% of the organization, which consisted of 800+ field representatives, achieving Visionary KPI's from day one. • Contributed as a consistent top performer to help team become the #1 branch nationally for 2015. • Served Branch Manager as Senior Rep for Santa Maria sub-territory, training new representatives in sales process, techniques, and strategies.
Youth With A MissionProgram Director
Apr. 2010 - May. 2015Hawaii // California• Directed school of 150+ students and 50 staff. • Traveled to 30+ nations.
• Oversaw all details of training program related to planning, budgeting, execution, and evaluation. • Directed the student life-cycle from recruitment, application, training, overseas projects, to debrief. • Recruited, developed, and trained staff team on how to effectively lead short term outreaches to the mission field. • Consistently traveled internationally to build credible relationships with leaders from partner organizations around the world.
Whirlpool CorporationSales Development Representative
Aug. 2008 - Mar. 2010Philadelphia, PennsylvaniaWhirlpool Corporation Marketing & Sales Leadership Development Program Graduate. • First in North Atlantic Central region for 2009 May Sales Contest. • Helped develop #1 Sears Channel in NAC • 50+ National Retailers within territory (Lowes, Home Depot, Sears, Best Buy) • Achieved 2009 top 20 National Ranking, dish sales +13.1% YOY, laundry sales +10.5% YOY
• Selected to presentation team for 2010 National Roadshow
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