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Work Background
Frontier AirlinesEnterprise Architect / Principal Infrastructure Architect
Oct. 2023Kansas City metropolitan area, Kansas, United States• Founding member of Frontier’s Enterprise Architecture practice and the Artificial Intelligence Center of Excellence
• Developed remediation and upgrade plan for Frontier’s networks and data centers that reduced high severity incidents by 83% and decreased MTTR by over 90%
• Guiding development teams in the architecture and implementation of Generative AI and Machine Learning
AudioCodesGlobal Services Infrastructure Engineer
Sep. 2022 - Sep. 2023Kansas City Metropolitan Area• Managed eight global data centers, AWS, and Azure environments for corporate and governmental managed services
• Implemented a Data Center Information Management to provide a centralized source-of-truth for implementation of advanced automation
• Reduced management expense by over 40% through advanced automation in the provisioning of client environments
AudioCodesManaged Services Core Engineer
Jul. 2021 - Jan. 2023Kansas City Metropolitan AreaDesign and implement data centers to support the managed services infrastructure of Audiocodes networks and systems through the integration of Software Defined Networking, SD-WAN, and network as code initiatives. Provide the design and engineering of physical data centers and Microsoft Azure for customer VoIP Solutions
H&R BlockNetwork and Infrastructure Architect
Mar. 2017 - Jul. 2021Kansas City, Missouri AreaIn my role as Network and Infrastructure Architect, I designed and implemented information systems to support the enterprise infrastructure of H&R Block networks and systems through the integration of Software Defined Networking, SD-WAN, and network as code initiatives. I migrated enterprise applications and services to a cloud model in collaboration with technical team. I developed state-of-the-art networks, data centers, and systems architecture utilizing Software Defined Networking. I spearheaded the renovation of retail infrastructure to support cloud-based delivery of applications and services to end clients with a keen focus on client satisfaction and retention. I drove short and long term architecture strategy for the overall IT project portfolio for key business segments in collaboration with service providers with strong focus towards vendor management. Some of my key accomplishments are: ★ Reduced expenses $2.7M through changing old telephone circuits to VoIP technology.
★ Reduced $50k monthly on MPLS bandwidth and lowered the amount of support calls by implementing SD-WAN for all corporate sites.
Cabela'sSenior Business Solutions Architect / IT
Dec. 2014 - Aug. 2016Greater Denver Area• Achieved savings of $1.8M by modernizing data center operations.
• Architected and implemented an SD-WAN solution that slashed communications costs for the retail stores by half.
• Reduced high priority incident levels by 80% by configuring and installing an efficient network fabric.
• Increased network availability and uptime from 80.2% to 99.9% within one year
Cabela'sData Center Operations Manager
Aug. 2014 - Dec. 2014Greater Denver Area• Educated, mentored, and guided cross-functional teams in handling varied and complex issues within the Cabela’s data centers. • Directed the team in accomplishing work within the networking, virtualization, and storage disciplines for projects within Cabela’s.
Cabela'sSenior Network Engineer IV
Apr. 2012 - Aug. 2014Greater Denver AreaProvided engineering and project leadership to Cabela’s Network Engineering and New Store Opening groups. Responsible for complete re-architecture and redesign of Cabela’s data center networks. Increased network reliability from 88% to 99.99% in 2 years’ time through consolidation, platform upgrades and integration of Cisco ASR and Nexus lines of equipment. Decreased data center cooling and power requirements by one third due to efficiencies realized during the re-architecture process. This multi-year project also decreased average problem resolution time over 80%. Initiated several projects to rework QoS and the Wide Area Networks for the enterprise, retail store, and corporate call centers.
Trace 3 / Cabela's Inc.Senior Network Engineer II & IV
Oct. 2011 - Apr. 2012Sidney, NebraskaIn consecutive roles, I delivered high-quality services, including advanced Cisco routing, switching, and QOS for data center upgrade and build out. I directed virtualization teams and five junior engineers to implement automation and framework for Dev/Ops. I designed and delivered a Cisco based network fabric solution that allowed for a 50% reduction in energy usage and decreased the equipment footprint for an overall savings of $2.8M per year. Key Contributions: ★ Reduced high priority incident levels by 80% by configuring and installing an efficient network fabric.
★ Increased network availability and uptime from 80.2% to 99.9% within one year.
DellSenior Network Analyst - C3 Global Team Lead
Apr. 2011 - Oct. 2011Lincoln, Nebraska• Demonstrated expertise in the operation and oversight of DELL C3 (Customer Care Center) Global Teams. • Provided network resolution services for C3 clients (U.S. Dept. of Education, Stanford University, Catholic Health Initiatives, and several others).
• Educate, develop, and mentor staff on all aspects of Cisco and Juniper network equipment.
• Troubleshoot, asses, and resolve network issues according to established ITIL v3 operational processes.
• Investigate a wide array of difficulties, evaluate resolutions, and escalate problems to engineering for customer network incidents.
Dark Fiber Solutions, IncDirector of NOC Services
Sep. 2007 - Apr. 2011York, NE• Organized and executed complete network backbone changeover from Avaya based switching equipment to Cisco.
• Employed control and authorization over daily network operations of all DFS and customer networks.
• Formulated and deployed custom security and reporting solutions based on Cisco ASA – Pix platforms and open source monitoring solutions.
• Conceptualized and designed innovative websites for DFS and its customers.
• Charted successful course of development for an automated network-wide backup strategy utilizing open source components. • Designed and implemented custom Layer 2 and Layer 3 VPN solutions for DFS and its customers.
• Engineered the development and establishment of Cisco and Juniper based networks for DFS customers.
• Expertly accomplished extensive routing and switching network design.
• Administered NOC Staff in troubleshooting and remediation of customer issues.
Comverge, LLCVice President
Jan. 2006 - Sep. 2007• Architected and initiated a viable startup ISP.
• Expedited all requirements for network design and installation of ISP network and customer routed networks.
• Devised and established a management system applications for ISP operations and automated broadband provisioning. • Performed extensive security auditing and remediation on customer networks through policy revision, firewall configuration, and IDS/IPS installation.
• Installed and configured numerous VoIP based systems based on Asterisk, Sphere, and 3CX PBX systems.
Rodine Communications, IncDirector of IT Operations
Jan. 2003 - Jan. 2006• Responsible for the overall management of ISP operations for a regional ISP.
• Functioned as Technical Director of Operations for acquiring and engineering ISP plans.
• Collaborated with staff and enforced technical directives for customer outsourced network administration and security projects.
• Developed and instituted a HIPAA and GLBA compliant networks and archiving solutions for financial and healthcare clientele as well as secure wireless network deployments at client locations.
• Navigated VoIP communication solutions for ISP and private client deployments.
• Transitioned from static based routing to full multi-peering BGP with Service Providers.
Alpha Point NetworksOwner
Oct. 2001 - Jan. 2003Greeley, CO• Operated a small network services and security consulting firm.
• Conducted security risk assessments on Unix, Linux, Microsoft, Novell, and Apple based networks.
• Supplied penetration testing and auditing services for clientele throughout the Healthcare and Financial industries.
• Provided outsourcing solutions for security and network control for clients across the Colorado Front Range.
• Generated and established secure WAN communications platforms for multiple customers.
Greeley TribuneNetwork Administrator
Jul. 1999 - Oct. 2001Greeley, CO• Accountable for accurate and prompt problem resolution on a large heterogenous network, consisting of Macintosh and PC platforms.
• Monitored and administered all budgeting and procurement for the IT department.
• Successfully completed multiple WAN deployments to remote sites.
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