American ExpressManager, Field Effectiveness
Jun. 2010 - Oct. 2012Responsible for developing and implementing highly strategic business initiatives to target the global sales and account development field organization’s success. Create and execute plans for stakeholder communication, leadership alignment, and training. Leverage project management techniques to prioritize efforts and ensure high-quality execution in a dynamically changing environment. Closely collaborate with senior leaders, internal business partners and subject matter experts to analyze and deliver against performance improvement opportunities. Key Accomplishments:
• Led a cross-functional team to develop and launch an integrated value message to demonstrate the dynamic and global service offering which led to a 20% year over year increase in charge volume
• Coordinated the development and implementation of comprehensive competitive analysis fact sheets to four sales and account development segments, approximately 1200 individuals, who required training and additional tools to assist in combatting fierce competitive threats
• Spearheaded the development and implementation comprehensive role charters to clearly outline the expectations of the global account development organization which led to increased alignment between the field and senior leaders, more effective recruiting practices, and decreased voluntary attrition