Michael Lapuz

Customer Success Manager

United StatesEmail Marketing ManagerSport FanDigital Ads Manager💸 Marketing🧑‍💼 C-level Executive👍 Sales & BizDevSEO Manager🎥 Entertainment🧮 Education🏐 SportsBrand Marketing ManagerCoachContent ManagerAccount Manager

As a Customer Success Manager, Michael Lapuz has excelled in building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction and retention. He has successfully implemented customer success strategies that have increased product adoption and customer loyalty. Michael has also demonstrated exceptional leadership skills in managing a team, driving them towards achieving set targets. His expertise in using CRM tools to track customer interactions and data analysis to identify customer needs has been instrumental in driving business growth. Moreover, his problem-solving skills have significantly reduced customer churn rate.

People also viewed

Carey Heidmann

Resource allocation @Gone Digital Group

South Africa💸 MarketingAffiliate Marketing+18 tags

Abhishek Sharma

Associate consultant

Cloud engineerDevOps✔️ IT

Sarah Dulat

Front end Software Engineer @Bright Funds

United States

Terina Tsourapa

Head of Financial Planning and Analysis/PM Figital Transformation @Advisory

United Kingdom🏦 Finance

John Matthew

Software Dev @Software Developement

Jainav Sharma

Brand AnalyticsGoogle AdsContent Manager+8 tags

Amish Malik

Business Development @FlixStock

Head of Growth👍 Sales & BizDev

Cristian David Calderon Palomo

🔬Citohistotech, 🚧🚨Risk/Safety&Health Managment @Keralty Colsanitas

Risk Management✔️ ITSecurity Analyst+3 tags

Anastasia Borisova

Product Head @eLama

✨ Business Owner💸 Marketing🧨 Consulting+2 tags

Troy Tyrell

Product Manager @Advantage General Insurance Company

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

CaspioCustomer Success Manager

Jul. 2019 - Oct. 2023Sunnyvale, California · HybridRanked a ‘Leader’ by Forrester Research once again, Caspio’s low-code platform empowers business users to create powerful online database applications with little to no coding. Our all-in-one cloud platform provides everything you need to securely manage data and launch enterprise-ready applications 10-20x faster. We power over 1 million business applications across all industries and geographies. Let me show you how we can bring your application vision to life.

CaspioPlatform Specialist

Jan. 2018 - Jul. 2019Santa Clara, California · On-site- Averaged a 20% conversion rate when assisting pre-sales support in demonstrating Caspio’s product - Maintain an average rating of 4.5 out of 5 in customer feedback through chat and phone conversations - Developed an internal knowledge-base as a training resource for new hires

CaspioAccount Manager

Sep. 2015 - Jan. 2018Santa Clara, CA · On-site• Onboard new clients and convey Caspio platform capabilities for their projects. • Understanding project details/workflows and assist with best practices for architecture and design of clients' application. • Coordinate with other department resources to ensure the success of clients' applications. • Customer training facilitator.

FedEx OfficeSales Account Executive

Jul. 2003 - Sep. 2011San Francisco, San Mateo, Santa Clara Counties• Managed top district accounts and provided coverage and cross market support for assigned national accounts • Initiated customer relationship management systems, including daily activities and account updates

Intch is a Professional Networking App for the Future of Work

100k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀