Valentin Bordea

Quality Manager @Infosys BPM

Typing SpecialistEditorContent WriterService Quality ManagerAppointment SetterSupport SpecialistRomaniaData EntryLanguage SpecialistInterpretation SpecialistTranslatorCopywritingResearch AssistantPersonal AssistantAssistantCustomer Care SpecialistLive ChatChat SupportCustomer Success ManagerHelp Desk SupportCustomer ServiceTechnical Support AgentCall Center SupervisorCustomer Support RepresentativeCall CenterAffiliate MarketingTech SupportProject ManagerCopywriterCreative ProducerEvent ProducerDigital Ads ManagerContent ManagerHRITMarketing

With experience in customer support and IT troubleshooting, I worked as a Team Leader and later as a Quality Manager at Infosys BPM. In one case, I identified a recurring IT issue causing delays. By analyzing support ticket data, I created a standardized troubleshooting guide and provided training, reducing resolution time by 30% and improving customer satisfaction. This highlights my ability to use data-driven solutions to enhance efficiency.

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Work Background

Quality Manager

InfosysQuality Manager

Nov. 2023Sibiu, România

IT Support Specialist

NTT DATA ServicesIT Support Specialist

Jan. 2023 - Oct. 2023Sibiu, România

Customer Service Representative

FLYERALARMCustomer Service Representative

Mar. 2021 - Nov. 2022Sibiu, România

Aldi Talk Customser service

yoummdayAldi Talk Customser service

Aug. 2020 - Dec. 2021

Sales Representative

Kirby Group EngineeringSales Representative

May. 2018 - Jun. 2020Nürnberg, Bavaria, Germania

Human Resources Specialist

Promedica24Human Resources Specialist

Jan. 2016 - Mar. 2018Sibiu, România

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