Kirby Group Engineering
Company Employees
Valentin Bordea
Quality Manager @Infosys BPM
Verified
With experience in customer support and IT troubleshooting, I worked as a Team Leader and later as a Quality Manager at Infosys BPM. In one case, I identified a recurring IT issue causing delays. By analyzing support ticket data, I created a standardized troubleshooting guide and provided training, reducing resolution time by 30% and improving customer satisfaction. This highlights my ability to use data-driven solutions to enhance efficiency.More...