With experience in customer support and IT troubleshooting, I worked as a Team Leader and later as a Quality Manager at Infosys BPM. In one case, I identified a recurring IT issue causing delays. By analyzing support ticket data, I created a standardized troubleshooting guide and provided training, reducing resolution time by 30% and improving customer satisfaction. This highlights my ability to use data-driven solutions to enhance efficiency.More...
Swapnil Panmand
Senior Process Executive@Infosys BPM
Verified
I have worked as a Senior Process Executive at Infosys BPM for over 2 years. I have been responsible for leading and managing a team of process executives and ensuring the smooth functioning of the process. I have also been responsible for training and mentoring new process executives. I have achieved a lot in my role at Infosys BPM and have helped the company to achieve its goals.More...
arpan anchal
Technical process specialist@Infosys BPM
Verified
Arpan Anchal is a technical process specialist at Infosys BPM company. He has more than 5 years of experience in the IT industry. He has knowledge on various technologies like Git, Jenkins, Docker, Google Suite Google Workspace deployment . He has also worked on process improvement projects. He has good knowledge of process improvement tools and techniques.More...
Irene Not reachable via this site
Consultant@NA
Verified
Haris Drljevic
Customer Success Executive@Usercentrics
Verified
I create Customer Success Organisations with bulletproof processes and policies that reduce the churn, boost the upsell/cross-sell potential and increase customer satisfaction 🚀More...
Sulakshana Pandita
Scrum Master@NA
Verified
Over 18 years of experience in project and program management, combined with PMP training and Certified Scrum Master credentialsMore...