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Work Background
#opentoworkSales Operations / Customer Success / Channel Enablement / Program Management
Sep. 2023
Dell TechnologiesSr. Manager, Business Transformation for Specialty Sales & Presales | Program Management
Jun. 2022 - Oct. 2023Remote
Dell TechnologiesGlobal Distribution Partner Success Manager | Customer Success
Jul. 2018 - Nov. 2022Remote- Act as partner facing Channel Operations single point of accountability
- Work strategically and collaboratively with the Distributor and internal sales org to be the face of Dell operations
- Lead process improvement programs; 1) Action plan, owners and impact 2)Oversee / manage operational support 3) Establish operational objectives and assignments - Perform as escalation point for operational issues focused on operational optimization
- Partner with broader Channel Operations teams to effectively manage internal processes / tools - Manage coordination of communications and information dissemination with sales, and cross functional divisions - Preserve governance with functional support organizations - Oversee KPI scorecard for assigned partners
Dell TechnologiesChannel Engagement Manager | Channel Relationship Management
Mar. 2017 - Jul. 2018Remote- Works with broader Channel Operations teams to effectively manage existing and new Dell Channel processes and tools in a consistent manner
- Leads top 5 Operational Focus - Quarterly Business Review leadership
- Partner Profile analytics and application
- Escalation management of L3 issues
- New tool intro & adoption
- Identifies and raises problems to wider team to deliver solutions
- Focuses on a positive partner experience
- Instills a culture of process improvement
- Manages business / project risks including the development of contingency plans
DellSales Support Project Manager, North America Channel Sales Operations
May. 2015 - Mar. 2017Remote• Support operational sales organization
• Establish SLA tracking and reporting for top tier business partners
• Analyze compliance performance of channel sales teams
• Identify issues/process improvement in areas of responsibility
Dell, Inc.Senior SMB Account Manager | Sales | Sales Enablement
Mar. 2010 - Mar. 2014Remote Employee• Established and maintained strong relationships with key customer stakeholders and executive sponsors in named small and medium accounts. • Acted as trusted advisor to identify, evaluate, and recommend complex hardware, software, and service solutions.
• Achieved set annual revenue goal of $11.4M.
Merridian Home FurnishingsAssistant Manager
Jan. 2008 - Mar. 2010Nashville, TN• Responsible for evaluating every aspect of the end-to-end customer journey from walk-in to product delivery to ensure a superior customer experience and drive customer satisfaction at high-end furnishings store.
• Led selling efforts on floor, maintaining motivation and focus.
• Met or exceeded sales goals.
LenovoWorldwide Services Marketing Manager
May. 2005 - May. 2007Research Triangle Park, NC**Lenovo was formed after Lenovo Group acquired the IBM Personal Computing Division • Managed services relationship with corporate Integrated Marketing Communications team and agency, defining and setting annual collateral calendar.
• Responsible for organization, registration, and general flow of annual 3 day conference which recognized and educated 300+ external top-tier business partners.
• Managed internal and external web presence for services.
IBMService and Support Marketing
Mar. 2000 - May. 2005Research Triangle Park, NCTechnical Support Marketing Manager and Service and Support Marketing Associate
• Accountable for leveraging the role of services and support as a key business differentiator through the active promotion of company’s award winning capabilities both internally and externally.
• Grew mentions of IBM’s service and support in external media by 100% which increased business wins attributed to service and support by 75%.
• Coordinated a series of successful customer briefings, tours and special events.
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