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Work Background
Sales Operations / Customer Success / Channel Enablement / Program Management
#opentoworkSales Operations / Customer Success / Channel Enablement / Program Management
Sep. 2023
Sr. Manager, Business Transformation for Specialty Sales & Presales | Program Management
Dell TechnologiesSr. Manager, Business Transformation for Specialty Sales & Presales | Program Management
Jun. 2022 - Oct. 2023Remote
Global Distribution Partner Success Manager | Customer Success
Dell TechnologiesGlobal Distribution Partner Success Manager | Customer Success
Jul. 2018 - Nov. 2022Remote- Act as partner facing Channel Operations single point of accountability - Work strategically and collaboratively with the Distributor and internal sales org to be the face of Dell operations - Lead process improvement programs; 1) Action plan, owners and impact 2)Oversee / manage operational support 3) Establish operational objectives and assignments - Perform as escalation point for operational issues focused on operational optimization - Partner with broader Channel Operations teams to effectively manage internal processes / tools - Manage coordination of communications and information dissemination with sales, and cross functional divisions - Preserve governance with functional support organizations - Oversee KPI scorecard for assigned partners
Channel Engagement Manager | Channel Relationship Management
Dell TechnologiesChannel Engagement Manager | Channel Relationship Management
Feb. 2017 - Jul. 2018Remote- Works with broader Channel Operations teams to effectively manage existing and new Dell Channel processes and tools in a consistent manner - Leads top 5 Operational Focus - Quarterly Business Review leadership - Partner Profile analytics and application - Escalation management of L3 issues - New tool intro & adoption - Identifies and raises problems to wider team to deliver solutions - Focuses on a positive partner experience - Instills a culture of process improvement - Manages business / project risks including the development of contingency plans
Sales Support Project Manager, North America Channel Sales Operations
DellSales Support Project Manager, North America Channel Sales Operations
May. 2015 - Feb. 2017Remote• Support operational sales organization • Establish SLA tracking and reporting for top tier business partners • Analyze compliance performance of channel sales teams • Identify issues/process improvement in areas of responsibility
Senior SMB Account Manager | Sales | Sales Enablement
Dell, Inc.Senior SMB Account Manager | Sales | Sales Enablement
Mar. 2010 - Feb. 2014Remote Employee• Established and maintained strong relationships with key customer stakeholders and executive sponsors in named small and medium accounts. • Acted as trusted advisor to identify, evaluate, and recommend complex hardware, software, and service solutions. • Achieved set annual revenue goal of $11.4M.
Assistant Manager
Merridian Home FurnishingsAssistant Manager
Jan. 2008 - Mar. 2010Nashville, TN• Responsible for evaluating every aspect of the end-to-end customer journey from walk-in to product delivery to ensure a superior customer experience and drive customer satisfaction at high-end furnishings store. • Led selling efforts on floor, maintaining motivation and focus. • Met or exceeded sales goals.
Worldwide Services Marketing Manager
LenovoWorldwide Services Marketing Manager
May. 2005 - May. 2007Research Triangle Park, NC**Lenovo was formed after Lenovo Group acquired the IBM Personal Computing Division • Managed services relationship with corporate Integrated Marketing Communications team and agency, defining and setting annual collateral calendar. • Responsible for organization, registration, and general flow of annual 3 day conference which recognized and educated 300+ external top-tier business partners. • Managed internal and external web presence for services.
Service and Support Marketing
IBMService and Support Marketing
Mar. 2000 - May. 2005Research Triangle Park, NCTechnical Support Marketing Manager and Service and Support Marketing Associate • Accountable for leveraging the role of services and support as a key business differentiator through the active promotion of company’s award winning capabilities both internally and externally. • Grew mentions of IBM’s service and support in external media by 100% which increased business wins attributed to service and support by 75%. • Coordinated a series of successful customer briefings, tours and special events.
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