Zazil Hernandez

Customer Care Manager

HRHelp Desk SupportCustomer Success ManagerLive ChatData Entry AssociateAdministrative AssistantPersonal AssistantOffice AssistantOffice AdministratorCopywritingCall CenterCustomer Support RepresentativeAppointment SetterCall Center SupervisorCall Center TrainerTranslatorCustomer ServiceCase ManagerClient Relations SpecialistChat SupportCustomer Care SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantData EntryProject Coordinator

With over 22 years of experience in the hospitality industry, I specialize in customer service, conflict resolution, and operational management. Recognized for my leadership, results-oriented approach, and commitment to continuous improvement, I quickly adapt to industry changes, optimizing processes and enhancing the customer experience. I have extensive expertise in managing effective relationships, making informed decisions, and fostering collaboration within multidisciplinary teams. My focus is on continuous learning, adapting to new technologies, and always striving for constant improvement. Additionally, my experience spans various sectors, including spas, airlines, restaurants, vacation clubs, marketing, front desk operations, and auditing. In these diverse environments, I have consistently demonstrated my ability to apply my skills to improve service quality, streamline operations, and enhance customer satisfaction, ensuring a positive impact on the overall business performance.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

💬100%

Customer Service

Geos

Work Background

Members Advisor

The Playa CollectionMembers Advisor

Supervisora administrativa sala de ventas

The Playa collectionSupervisora administrativa sala de ventas

Dec. 2023 - Mar. 2024San José del Cabo, Baja California Sur, México

Encargado de Members Services

Mexico Grand HotelsEncargado de Members Services

Sep. 2019 - Nov. 2023Baja California Sur, México

Coordinadora de Alimentos y Bebidas

Casa Dorada Los Cabos, Resort & SpaCoordinadora de Alimentos y Bebidas

Dec. 2018 - Sep. 2019

Analista contable de proyectos

RCD HotelsAnalista contable de proyectos

Aug. 2018 - Nov. 2018Cabo San Lucas, Baja California Sur, MéxicoConciliación de cuentas y el análisis de costos de obra. Generar informes financieros precisos, como balances generales, estados de resultados y flujos de efectivo

Supervisor de marketing

Royalton Riviera CancunSupervisor de marketing

Mar. 2018 - Jul. 2018Cancún y alrededores, México

Supervisor Arrival Hostess

Real Club ResortsSupervisor Arrival Hostess

Mar. 2017 - Jul. 2018Cancún y alrededores, México*Arrival del año 2017*

Coordinadora de control y calidad de tiempo compartido

INTERNATIONAL VACATION CLUB LIMITEDCoordinadora de control y calidad de tiempo compartido

Jul. 2016 - Mar. 2017Puerto Aventura, Quintana Roo, México*Coordinadora del año 2016*

Ejecutivo de cuentas

RCD HotelsEjecutivo de cuentas

Mar. 2016 - Jul. 2016Hard Rock Cancun

Verificadora Asistente de Brokers

Club Melia by Melia Hotels InternationalVerificadora Asistente de Brokers

May. 2015 - Mar. 2016

Recepcionista SPA

JW MarriottRecepcionista SPA

Mar. 2015 - May. 2015Cancún Area, Mexico

Recepcionista Socios ,Grupos

Palace ResortsRecepcionista Socios ,Grupos

Mar. 2013 - May. 2014

Liner

Unlimited Vacation ClubLiner

Jul. 2012 - Jan. 2013

Supervisora de Operaciones

Sun Country AirlinesSupervisora de Operaciones

Oct. 2008 - Aug. 2012Mexico e Islas del Caribe

Gerente de Restaurante,Room Service & Minibares

Oasis Hotels & Resorts Gerente de Restaurante,Room Service & Minibares

Jan. 2006 - Aug. 2007Cancún y alrededores, México

Hostess

Meliá Hotels InternationalHostess

Jan. 2001 - Jan. 2002Cancun y Riviera Maya

Requests

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Looking for a Job

Customer Service Excellence

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374Applied by 6

Consulting or Part-time

Administrative Sales Floor Supervisor

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