With over 22 years of experience in the hospitality industry, I specialize in customer service, conflict resolution, and operational management. Recognized for my leadership, results-oriented approach, and commitment to continuous improvement, I quickly adapt to industry changes, optimizing processes and enhancing the customer experience. I have extensive expertise in managing effective relationships, making informed decisions, and fostering collaboration within multidisciplinary teams. My focus is on continuous learning, adapting to new technologies, and always striving for constant improvement.
Additionally, my experience spans various sectors, including spas, airlines, restaurants, vacation clubs, marketing, front desk operations, and auditing. In these diverse environments, I have consistently demonstrated my ability to apply my skills to improve service quality, streamline operations, and enhance customer satisfaction, ensuring a positive impact on the overall business performance.More...