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Work Background
BionlukHead of Customer Operations ( Success & Experience )
Apr. 2022* Bionluk.com is one of the fastest growing start-up and proudly having the biggest community of freelancers in Turkey! We are a marketplace where freelancers can sell their digital services and find customers who are in need of these services. -Maximize performance by monitoring daily activities and mentoring team members. -Evaluate employees' strengths and assign tasks based upon experience and training. -Apply customer feedback to develop process improvements and support long-term business needs. -Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
BionlukCustomer Success Manager
Jan. 2020 - Apr. 2022-Discover the pain points of the customers and develop projects for turning them into positive experiences -Analyze support center reports and provide better customer experience -Monitor received complaints -Manage order cancellations, churn and campaign processes -Analyze monthly& 6 months performance results and raise employee effectiveness of the Success Team
Armut / HomeRunCategory & Success Specialist
Jan. 2016 - Dec. 2019-Provide both written and verbal support to Armut provider community -Provide full guidance on increase providers conversion rate -Execute provider acquisition and onboarding processes -Create and expand helpdesk knowledge base including posting “know-how” videos, blogs
Şişli BelediyesiPublic Relations & Community Specialist
Jan. 2013 - Dec. 2016- Organized public events and mayor's programme -Wrote and distributed press releases for public announcements
Allianz Trade in TurkeyIntern
Jan. 2012 - Dec. 2013İstanbul, TürkiyeSales Intern
AIESECSocial Development Project,Gira Mundo,Goiania
Jan. 2012 - Dec. 2012Goiania, Goias, Brasil
Showtime PicturesSales & Guest Relations
Jun. 2009 - Jun. 2011New York City
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