CX professional leading operations and customer success teams, working cross-functionally with product and marketing to improve user-friendly projects and increase customer satisfaction. Focused on strengthening customer touchpoints to support company growth, while consistently driving GMV growth of 20–30% year over year for the past 5 years. Familiar with CRM programs and using technical panels for websites, apps, and tools.
Inn addition:
1. Hiring & team building:
Led end-to-end hiring processes, conducting interviews and building the entire customer success team and content marketing agents.
2. Community & freelancers:
Managing the freelancer community on the platform, leading community operations and coordinating a distributed team of freelancers.More...