CX professional leading operations and customer success teams, working cross-functionally with product and marketing to improve user-friendly projects and increase customer satisfaction. Focused on strengthening customer touchpoints to support company growth, while consistently driving GMV growth of 20–30% year over year for the past 5 years. Familiar with CRM programs and using technical panels for websites, apps, and tools.
Inn addition:
1. Hiring & team building:
Led end-to-end hiring processes, conducting interviews and building the entire customer success team and content marketing agents.
2. Community & freelancers:
Managing the freelancer community on the platform, leading community operations and coordinating a distributed team of freelancers.More...
Neslin Küçükbaşa
Customer Success Team Manager@Bionluk
Verified
Ezgi Altınöz
Instructor of English@Foundation University
Verified
I am a PhD candidate in Communication at İstanbul Bilgi University, where my research focuses on non-anthropocentric approaches, media discourse, and multispecies urban relations. Alongside my doctoral work, I serve as an English instructor and Vice Director at the School of Foreign Languages at OSTİM Technical University. In this role, I am actively involved in curriculum design, academic coordination, assessment practices, and institutional development, including accreditation processes.
I have a strong background in language education and academic administration, with a particular focus on designing effective writing instruction, aligning assessment with learning outcomes, and supporting both instructors and students through structured, research-informed practices.My achievements include contributing to published educational materials, taking on a leadership role within a higher education institution, and developing a professional profile that integrates academic research, teaching, and institutional practice in a coherent way.More...