Janine Kortsep

Senior Manager, Revenue Operations @MongoDB

Call CenterHead of GrowthMarketingITTranslatorSales & BizDevHRCustomer ServiceConsultingEntertainmentFinanceCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistBusiness AnalystTyping SpecialistEngagement ManagerData EntryData Entry SpecialistData Entry AssociateAssistantAdministrative AssistantPersonal AssistantOffice AssistantDatabase CoordinatorDocument ProcessorProject Coordinator

Janine Kortsep is a results-oriented leader with extensive experience in Customer Success Operations, GTM Strategy, and Sales Operations at industry-leading organizations, including Twilio Segment, Celonis, and MongoDB. Proven ability to build scalable processes from scratch and optimize customer and revenue outcomes for both early-stage and mature organizations. Adept at designing segmentation strategies, driving efficiency through automation, and aligning cross-functional teams to achieve operational excellence. Demonstrated expertise in stakeholder engagement, Salesforce administration, and delivering data-driven insights that improve decision-making and performance. Skilled in balancing strategic initiatives with hands-on execution, excelling in dynamic, fast-paced environments with limited resources. Known for building trust with diverse teams, fostering collaboration, and delivering measurable results across customer retention, expansion, and renewals. A versatile and strategic thinker, with a track record of success supporting customer-facing teams and driving organizational growth.