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Work Background
Tack TMIHead of Sales and Business Development
Oct. 2024São Paulo, Brasil
STATO - ConsultoriaDirector of Business Development
Jun. 2022São Paulo, BrasilReferência em todo o território nacional e internacional, a STATO atua há mais de 32 anos com serviços de life-long-career, outplacement, empregabilidade e desenvolvimento das organizações e das pessoas. Sua atuação se estende a todo o País e faz parte do GI Group Holding e Career Star Group com capilaridade em 102 países. Por acreditar que para atender os clientes com excelência é necessário absoluto domínio do mercado local, mas com abrangência global, mantém forte parceria com duas importantes marcas internacionais. É sócia-fundadora da Career Star Group, maior empresa de transição de carreira do mundo, com presença em 102 países
STATO - ConsultoriaChief Sales Officer
Apr. 2020 - Oct. 2021São Paulo, Brasil
InterSearch - BrazilCountry General Manager
Jan. 2020 - Oct. 2021São Paulo e Região, Brasil
STATO - ConsultoriaGeneral Director - Corporate and International
Jan. 2019 - Mar. 2020BrasilB2B and Global Business Development
STATO - ConsultoriaBusiness Development Director - Latam
Oct. 2017 - Dec. 2018São Paulo e Região, BrasilResponsible for develop domestic and international market.
Career Star GroupLatam Business Development Leader
May. 2017
STATO - ConsultoriaSenior Account Manager Business Development
May. 2017 - Sep. 2017São Paulo e Região, Brasil
VR BeneficiosCorporate Clients Senior Manager
Nov. 2016 - May. 2017São Paulo Area, Brazil
Grupo ContaxSales Senior Manager
Mar. 2015 - Nov. 2016São Paulo Area, BrazilResponsible for Sales Executives, Pre-Sales Specialists, Market Intelligence Analysts and Pricing Specialist: - Design Technical and Comercials Proposals to Clients and Prospects
- Design "taylor made"solutions for clients seeking maximize profit to Contax and minimize bottomline cost to the Client as well. - Pricing - Responsible for identify opportunitties in new markets. Company leader in Contact Center in Latin America and one of the world's largest BPO , specializing in solutions for the management of relations with the consumer. 65,000 employees
CSU CardSystem SASales Senior Manager
Apr. 2013 - Jan. 2015Saõ PauloResponsible for Business Opportunities generations across Business Units, revenue increase, contracts negotiations, RFPs and commercial proposals and financial rebalancing of existing contracts. CSU is the leader of the Brazilian high-tech services market geared to consumption, client relationship and electronic transactions and processing. It offers complete solutions for credit card and electronic means of payment programs, data center management and outsourcing, customized loyalty solutions, e-commerce, sales, collections, credit and contact centers.
SPCOM SA / VIDAXHuman Resources & Talent Department Senior Manager
Jul. 2010 - Oct. 2011Sao Paulo, BrazilResponsible for Recruiting (2400 agents per month), anti-turn over strategies, CSR satisfaction campaigns Supporting for the human resources transitions from Rencall Contact Center to SPCOM and then to VIDAX due join venture between those companies. Human Resources Director - Rencall Contact Center Premium
Human Resources & Talent Department Manager - SPCOM
Human Resources - Vidax
Telefônica BrasilCustomer Services Executive Manager
Aug. 2009 - Jul. 2010São Paulo Area, BrazilResponsible for Customer Services Channels for residential fixed lines , ADSL, Pay TV.
Approx 3.4000000 calls / month , 3 providers , 7 sites in 5 cities .
59 direct reports and responsible for approximately 4,500 indirect employees . Grupo Telefonica present in 21 countries and an average of 125,000 professionals. Consolidated revenues of 10,784 million euros in January-March 2016 and more than 322 million total accesses at March 2016
Kenwin Brasil - COPC Implementation PartnerCountry Manager
Aug. 2006 - Aug. 2009São Paulo Area, BrazilBrazil Office management: Consulting, Support and Sales teams. Reporting to the Latam General Director and Co-Founder.
Design and implementation of business strategies , brand positioning, design and customization of products and services for the local market, Prospection.
As Senior Consultant: optimization design of Cable & Wireless service channels (Panama , Barbados, Cayman, St Lucia , Anguilla , Jamaica ), training managers and coaching seeking design and implementation of the new management model and all corporate and operational policies.
Turnaround Project Manager for NET customer services channels (America Movil PayTV) , definition and implementation of the governance model, support to RFP's design, selection of new suppliers and contract negotiations .
Support the design and implementation of the Quality Passport (quality management system of Atento Brazil).
Diagnostic assessment of Telemig operations prior to being acquired by VIVO. Kenwin is the only authorized company in Latin America and Spain to provide services and training related to the COPC ® Performance Management methodology. Kenwin has offices in Buenos Aires, Sao Paulo, Mexico City and Madrid.
ActionlineOperation & Quality Director
May. 2005 - Aug. 2006São Paulo e Região, BrasilHead of Operations, Processes, Planning, Quality and Customer Relationship departments.
Performance Management Model design, corporate policies and procedures ( across areas)
Business Intelligence Implementation and ROI measurement in outbound and inbound operations as well. .
Contracts rentabilization, Actionline - Multinational company of Young & Rubicam and WPP Group present in three countries , with four sites with more than 3,000 locations.
TeleperformancePerformance & Quality Manager
Nov. 2002 - May. 2005BrasilReporting to COO. Responsible for Quality, Processes , Internal Audit , Monitoring Teams and operational performance for all sites (Sao Paulo, Brasilia , Rio de Janeiro, Goiania, Curitiba, Florianopolis, Campo Grande, Cuiaba)
Design and implementation of SGP® - Performance Management System developed at Teleperformance Brazil subsequently implemented for the entire group .
Leadership in the design and implementation of internal SLAs (Service Level Agreements) within company areas.
Change agent and leader of multidisciplinary teams in new sites and operations deployments ;
Contract negotiation with Brazil Telecom (R $ 315 million / year)
Support in organizational restructuring after merger with CBCC
COPC -2000® Certification (first company in Brazil and first Teleperformance Group)
ISO- 9001® Certification Teleperformance operates about 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Some of the countries, Teleperformance operate in, are the United Kingdom, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United states, Costa Rica, Dominican Republic, Australia, the Netherlands, Suriname, Egypt, Russia, Sweden and Germany. The global headquarters are based in Paris, France.
Banco Galicia & Buenos AiresProcesses Auditor
Apr. 1998 - Oct. 2002Buenos Aires, ArgentinaReview and redesign of processes end-to -end , from front- line until Backoffice
Implementation of tClaims resolution internal SLAs.
KPI Implementation
CRM Functional Specification across the organization.
COPC -2000® Certification PSIC (first company in latinoamerica and first bank in the world) . Banco Galicia, the banking unit of Argentine financial holding Grupo Financiero Galicia, is one of the country's largest private-sector banks. As a universal bank, it offers a wide range of financial services, including savings accounts, credit and debit cards, and investment and loan products, to more than 4.7mn individual and corporate customers. The bank was founded in 1905 and is headquartered in Buenos Aires, Argentina.
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