Career developed in the management of the following areas:
Customer Services (B2B, B2C) multi-channels (F2F, telephone, digital strategies), Consulting Companies, Tecnology, BPO and Telecom Companies.
8 years experience managing Sales departments for Contact Centers, Technology and Consulting Companies.
10 years experience managing Quality Assurance, Processes Optimization, Internal Audits, Management Information System, Methods and Operations.
5 years as Country Manager in Consulting Companies
Solid knowledge and experience in managing projects such as Organization and operation
reestructuration seeking productivity, quality and customer and employees satisfaction maximizing
incomes.
Board Director certified by Instituto Brasileiro de Governança since 2021
Responsible for develop domestic and international market at STATO both B2B and Tack TMI - Gi Group Holding.
Extensive operational experience, acting in an consultive role in the most diverse business projects,
be they HR, IT, Telecom, Financial Services, Contact Center and BPO.
Facility at creating network and durable commercial relationships. Enthusiastic. Holistic,
strategic and systemic vision. Objectivity. Results oriented. Flexibility, adaptability, simplicity
and dynamism.More...
Elvis Camilo
Head of BPO Logistics Operations@Gi Group Holding
Verified
Gi Group Holding Company has seen significant growth in its BPO Logistics Operations under your leadership, Elvis Camilo. The implementation of new technologies and strategies has improved efficiency and reduced costs. However, there are opportunities for further growth and improvement. Key areas include enhancing employee training, improving supply chain transparency, and investing in advanced analytics for better decision-making. The company also needs to focus on sustainability and ethical sourcing, as tMore...
Aistė Gaučienė
HR Manager@Gi Group Holding
Verified
Elisa Reis
Supervisora de Processos@buddha spa
Verified
Elisa Reis is the Supervisora de Processos at Buddha Spa, where she has been pivotal in enhancing operational efficiency and customer satisfaction. With over a decade of experience in the wellness industry, Elisa has successfully implemented innovative process improvements that have increased service delivery by 30%. Her leadership in streamlining operations has not only reduced costs but also elevated the spa's reputation for excellence. Elisa is passionate about fostering a culture of continuous improvement and mindfulness, ensuring every client experience is both rejuvenating and memorable.More...
Giuseppe Guerra
Senior Equity Partner & Founder@W Executive
Verified
Executive Search | Executive Head Hunter |Equity PartnerMore...