Career developed in the management of the following areas:
Customer Services (B2B, B2C) multi-channels (F2F, telephone, digital strategies), Consulting Companies, Tecnology, BPO and Telecom Companies.
8 years experience managing Sales departments for Contact Centers, Technology and Consulting Companies.
10 years experience managing Quality Assurance, Processes Optimization, Internal Audits, Management Information System, Methods and Operations.
5 years as Country Manager in Consulting Companies
Solid knowledge and experience in managing projects such as Organization and operation
reestructuration seeking productivity, quality and customer and employees satisfaction maximizing
incomes.
Board Director certified by Instituto Brasileiro de Governança since 2021
Responsible for develop domestic and international market at STATO both B2B and Tack TMI - Gi Group Holding.
Extensive operational experience, acting in an consultive role in the most diverse business projects,
be they HR, IT, Telecom, Financial Services, Contact Center and BPO.
Facility at creating network and durable commercial relationships. Enthusiastic. Holistic,
strategic and systemic vision. Objectivity. Results oriented. Flexibility, adaptability, simplicity
and dynamism.More...