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Work Background
TechSoup
Senior Director, Customer Success
Mar. 2024
TechSoup
Director, Customer Success
Mar. 2022 - Mar. 2024
Led a team with a combination of technical and relationship expertise. Built out non-traditional Customer Success function. Developed programs to ensure that non-profits get the most out of their technology stacks.
UKG (Ultimate Kronos Group)
Practice Manager
Aug. 2021 - Mar. 2022
Tribe Strategy
Customer Success Trainer
Jul. 2020
Tribe Strategy helps leaders in growing SaaS companies build and strengthen strategic communication approaches for high-touch Customer Success teams.
UKG (Ultimate Kronos Group)
Delivery Assurance Manager
Jan. 2019 - Aug. 2021
Managed a multi-million dollar portfolio of HR software implementation partners.
Syncron
Enterprise Customer Success Manager
Jan. 2018 - Dec. 2019
Cvent
Enterprise Customer Success Manager
Jan. 2015 - Dec. 2018
Enterprise CS for complex Fortune 500 organizations’ Strategic Meetings Management (SMM) Programs. Directly responsible for preventing churn, collecting NPS, and driving administrator and user adoption.
VMware Workspace ONE
Account Executive
Jan. 2013 - Dec. 2015
Greater Atlanta Area
Hybrid Account Executive role specifically in the Enterprise Mobility / Mobile Device Management niche.
Apple
Relationship Manager
Jan. 2011 - Dec. 2013
IBM
Professional Services (Storage) Sales Specialist
Jan. 2006 - Dec. 2011
Greater Atlanta Area
IBM
Intern
Jun. 2005 - Aug. 2005
Greater Atlanta Area
Requests
30
Looking for a Job
Fractional Customer Success Leader
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