Ja'Rod Morris

Senior Director, Customer Success @TechSoup Global

Partnerships ManagerExecutive CoachBusiness OwnerC-level ExecutiveSales & BizDevCustomer ServiceConsultingChief Customer Officer (CCO)Customer Success ManagerCustomer Retention SpecialistLife CoachingAdvisorAssociateEngagement Manager

I’m Ja’Rod Morris, a Customer Success leader with 18 years of experience in the technology sector. I’ve had the privilege of working with organizations like IBM, Apple, VMware, and UKG, where I’ve honed my ability to deliver impactful solutions and foster meaningful client relationships. Currently, I serve as the Senior Director of Customer Success at TechSoup, where I manage a large-scale program focused on driving member engagement, retention, and growth. My role involves crafting and implementing strategies that enable organizations to leverage technology effectively, creating lasting impact. Alongside my work at TechSoup, I’m the founder of Tribe Strategy, a training company dedicated to helping Customer Success professionals excel in an ever-evolving field. I’m currently open to roles in Customer Success, Project Management, Program Development, and freelance writing. Committed to professional development and executive leadership, I strive to empower teams and organizations to achieve sustainable growth and long-term success.

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Work Background

Senior Director, Customer Success

TechSoupSenior Director, Customer Success

Director, Customer Success

TechSoupDirector, Customer Success

Mar. 2022 - Mar. 2024Led a team with a combination of technical and relationship expertise. Built out non-traditional Customer Success function. Developed programs to ensure that non-profits get the most out of their technology stacks.

Practice Manager

UKG (Ultimate Kronos Group)Practice Manager

Aug. 2021 - Mar. 2022

Customer Success Trainer

Tribe StrategyCustomer Success Trainer

Jul. 2020Tribe Strategy helps leaders in growing SaaS companies build and strengthen strategic communication approaches for high-touch Customer Success teams.

Delivery Assurance Manager

UKG (Ultimate Kronos Group)Delivery Assurance Manager

Jan. 2019 - Aug. 2021Managed a multi-million dollar portfolio of HR software implementation partners.

Enterprise Customer Success Manager

SyncronEnterprise Customer Success Manager

Jan. 2018 - Dec. 2019

Enterprise Customer Success Manager

CventEnterprise Customer Success Manager

Jan. 2015 - Dec. 2018Enterprise CS for complex Fortune 500 organizations’ Strategic Meetings Management (SMM) Programs. Directly responsible for preventing churn, collecting NPS, and driving administrator and user adoption.

Account Executive

VMware Workspace ONEAccount Executive

Jan. 2013 - Dec. 2015Greater Atlanta AreaHybrid Account Executive role specifically in the Enterprise Mobility / Mobile Device Management niche.

Relationship Manager

AppleRelationship Manager

Jan. 2011 - Dec. 2013

Professional Services (Storage) Sales Specialist

IBMProfessional Services (Storage) Sales Specialist

Jan. 2006 - Dec. 2011Greater Atlanta Area

Intern

Jun. 2005 - Aug. 2005Greater Atlanta Area

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Fractional Customer Success Leader

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