I’m Ja’Rod Morris, a Customer Success leader with 18 years of experience in the technology sector. I’ve had the privilege of working with organizations like IBM, Apple, VMware, and UKG, where I’ve honed my ability to deliver impactful solutions and foster meaningful client relationships. Currently, I serve as the Senior Director of Customer Success at TechSoup, where I manage a large-scale program focused on driving member engagement, retention, and growth. My role involves crafting and implementing strategies that enable organizations to leverage technology effectively, creating lasting impact.
Alongside my work at TechSoup, I’m the founder of Tribe Strategy, a training company dedicated to helping Customer Success professionals excel in an ever-evolving field. I’m currently open to roles in Customer Success, Project Management, Program Development, and freelance writing. Committed to professional development and executive leadership, I strive to empower teams and organizations to achieve sustainable growth and long-term success.More...