I’m Ja’Rod Morris, a Customer Success leader with 18 years of experience in the technology sector. I’ve had the privilege of working with organizations like IBM, Apple, VMware, and UKG, where I’ve honed my ability to deliver impactful solutions and foster meaningful client relationships. Currently, I serve as the Senior Director of Customer Success at TechSoup, where I manage a large-scale program focused on driving member engagement, retention, and growth. My role involves crafting and implementing strategies that enable organizations to leverage technology effectively, creating lasting impact.
Alongside my work at TechSoup, I’m the founder of Tribe Strategy, a training company dedicated to helping Customer Success professionals excel in an ever-evolving field. I’m currently open to roles in Customer Success, Project Management, Program Development, and freelance writing. Committed to professional development and executive leadership, I strive to empower teams and organizations to achieve sustainable growth and long-term success.More...
Elizabeth Orbison
TechSoup@Sr Dir, Operational Excellence
Verified
Cross-functional leader implementing strategies to improve operational efficiency, leading to significant cost savings and improved productivity. 20+years in operations function across multiple industries.More...
Natalie Cipriano
Copywriter and Content Creator
Verified
I’m a multidisciplinary Copywriter, Digital Marketer, and Content Creator with 7+ years of experience crafting brand voice, campaign messaging, and social-first content for beauty, lifestyle, and wellness brands. I’ve worked across email, web, and paid media — and I’ve also grown my own personal TikTok channel to 3,000+ engaged followers by creating content around mindset, healing, and self-development. Whether I’m writing for a brand or building community online, I blend creative storytelling with strategic thinking to connect with audiences in ways that feel real and resonant.More...
Orletta Caldwell
Nonprofit Management Specialist
Verified
Orletta Caldwell is a highly dedicated and experienced Nonprofit Management Specialist with over two decades of experience in the field. She holds a PhD in Nonprofit Management from Walden University. Throughout her career, Orletta has served numerous nonprofit organizations, helping them to streamline their operations, increase fundraising efforts, and implement strategic plans to reach their goals.
She has a deep understanding of the unique challenges that nonprofit organizations face and uses her knowledge to assist them in managing their resources effectively. Orletta has a proven track record of improving operational efficiency and has significantly increased the fundraising capacity of the organizations she has worked with.
In addition to her work with nonprofit organizations, Orletta is also a fervent advocate for inclusivity and diversity within these organizations. Orletta’s passion for nonprofits and their mission to serve communities is evident in her unwavering dedication.More...
Shannon Cherry
Growth Market Strategist@Shannon Cherry
Verified
Many leaders and trailblazers feel frustrated and overwhelmed by lackluster growth, struggling to 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 with their audience effectively and fearing they are 𝙡𝙚𝙖𝙫𝙞𝙣𝙜 𝙢𝙤𝙣𝙚𝙮 𝙤𝙣 𝙩𝙝𝙚 𝙩𝙖𝙗𝙡𝙚.
As a marketing acceleration strategist for over 20 years, I help nonprofits and entrepreneurs with 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙚𝙨 that attract, convert, create, and retain engaged customers, transforming uncertainty into confidence and propelling organizations to new heights.More...