Product Support Representative III@UKG (Ultimate Kronos Group)
Verified
Customer Excellence & Technical Support Specialist | 13+ Years in SaaS
I specialize in delivering high-impact customer experiences and solving complex technical issues for fast-paced support teams. Most recently, I earned the CX Certificate for Customer Excellence at UKG, deepening my ability to drive customer loyalty and optimize every stage of the support journey.
Let’s connect if you need a calm, strategic, and CX-driven support leader who’s as invested in people as in process.More...
Jeremy Neeley
Account Executive@UKG (Ultimate Kronos Group)
Verified
Jeremy Neeley is a dynamic Account Executive at UKG (Ultimate Kronos Group), where he excels in driving strategic growth and fostering client relationships across diverse industries. With over a decade of experience in workforce management solutions, Jeremy has consistently surpassed sales targets, contributing to a 30% increase in regional revenue over the past year. His expertise in aligning technology with business needs has positioned him as a trusted advisor to Fortune 500 companies. Jeremy's commitment to innovation and customer satisfaction makes him a pivotal force in UKG's mission to transform the future of work.More...
Vanessa Terrazas plays a crucial role as the Managed Services Implementation Manager at UKG (Ultimate Kronos Group). Her role entails overseeing the successful implementation of managed services for clients, ensuring that all services are delivered efficiently and effectively. She works closely with various teams to strategize and execute implementation plans, while also managing customer relationships and addressing any issues or concerns. Vanessa's expertise in project management, customer service, and strategic planning contribute significantly to UKG's overall operational success.More...
I have worked in the HCM industry for almost 30 years. Most recently I worked as a driven Senior Manager supporting Customer Success teams supporting large Enterprise customers.More...
Maria Morris
VP, customer success@RedCAT systems
Verified
Maria Morris serves as the Vice President of Customer Success at RedCAT Systems, where she spearheads initiatives to enhance client satisfaction and retention. With over 15 years of experience in the tech industry, Maria has a proven track record of implementing strategic solutions that drive customer engagement and loyalty. Under her leadership, RedCAT Systems has achieved a 30% increase in customer retention and secured numerous industry accolades for exceptional service. Maria is passionate about fostering a customer-centric culture and is dedicated to empowering her team to deliver unparalleled support.More...
Meghan Harris
Head of Marketing Operations@SoftServe
Verified
Marketing operations leader with 12+ years of experience in marketing technology, campaign management, marketing analytics and project management. Deep expertise in crafting new marketing analytics models and developing operational roadmaps for growth-stage companies.More...
Kristina Iaccarino
Social Media Strategist
Verified
With over a decade of experience in digital marketing, social media strategy, and business intelligence analysis, I have cultivated a robust skill set that bridges cross-cultural competence with advanced analytical capabilities. My journey has spanned diverse roles and industries, providing me with a unique perspective and a versatile approach to solving complex marketing challenges.
I am fluent in English and Russian, which enables me to engage effectively with diverse teams and audiences. My entrepreneurial mindset, combined with a deep understanding of search algorithms, performance management, and competitive analysis, empowers me to drive successful campaigns that resonate globally. I leverage AI in my daily work to drive innovation and stay at the forefront of industry trends. I am always eager to learn and continuously seek out new knowledge and skills to enhance my professional capabilities.
My expertise includes:
• Developing Organic and Paid Social Media Strategies
• Conducting Data Analysis
• Creating Engaging Social Media Content
• Generating Comprehensive Reports
• Crafting Employee Advocacy ProgramsMore...
Joab Stieglitz
Business Analyst
Verified
Joab Stieglitz is a prominent Business Analyst with an extensive background in business strategy and data analysis. Joab holds a Masters Degree in Organizational Management and has worked in various industries, including federal government, public sector services, and consulting. Known for his exceptional problem-solving skills and ability to communicate complex ideas effectively, Joab has contributed significantly to the strategic growth of several organizations throughout his career. Beyond his professional life, Joab also has a passion for writing, and has written and published twelve novels.More...
Ja'Rod Morris
Senior Director, Customer Success@TechSoup Global
Verified
I’m Ja’Rod Morris, a Customer Success leader with 18 years of experience in the technology sector. I’ve had the privilege of working with organizations like IBM, Apple, VMware, and UKG, where I’ve honed my ability to deliver impactful solutions and foster meaningful client relationships. Currently, I serve as the Senior Director of Customer Success at TechSoup, where I manage a large-scale program focused on driving member engagement, retention, and growth. My role involves crafting and implementing strategies that enable organizations to leverage technology effectively, creating lasting impact.
Alongside my work at TechSoup, I’m the founder of Tribe Strategy, a training company dedicated to helping Customer Success professionals excel in an ever-evolving field. I’m currently open to roles in Customer Success, Project Management, Program Development, and freelance writing. Committed to professional development and executive leadership, I strive to empower teams and organizations to achieve sustainable growth and long-term success.More...
Gretchen Schoser
Sr UKG Talent Consultant@Undisclosed consultancy firm
Verified
I'm a Talent Management and Application Leader with over 20 years of experience. I specialize in optimizing workflows and helping organizations unlock the full potential of UKG (Ultimate Kronos Group) solutions. My consultative approach focuses on truly understanding client needs and delivering strategic, impactful solutions. Over the years, I've led the implementation of UKG Recruiting and Onboarding products, driven process improvements, and created measurable efficiencies across various teams.
In leadership roles, I've introduced mentorship programs that reduced escalations by 30% and developed internal resources that streamlined processes, cut response times, and boosted client satisfaction. My certifications in UKG Talent products and an MBA in Technology Management enable me to deliver high-impact results. I’ve been honored with over 100 "Passion for Perfection" awards for my commitment to exceptional client service.
In addition to my corporate work, I’m a successful, award-winning podcaster. I use my platform to normalize mental health conversations and offer support to a global audience. Beyond my professional life, I’m also dedicated to community service, volunteering as a tutor, and supporting local food pantry initiatives.More...