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Work Background
BlipEnterprise Account Executive
Mar. 2024Blip - Brasil Headquarters, IT Sector (SaaS CX Tech, MarTech, Conversational AI), Madrid, Spain
Enterprise Account Executive
Feb 2024 - Present
● Utilized Blip, a leading communication platform with advanced chatbots and customer service channels, to enhance business efficiency and personalization.
● Leveraged Blip's global, multilingual capabilities and omnichannel presence across all conversational channels: WhatsApp, Messenger, Telegram, Instagram, SMS, Email, RCS.
● Used Blip’s flexible API for customization and integration, along with advanced analytics and AI for optimizing customer experiences.
● Contributed to Blip's success with over 4,000 clients in 32 countries and partnerships like Meta’s Partner Premier status.
● Closed major enterprise deals with top companies in Spain using the MEDDPIC method.
● Managed a diverse portfolio of clients in Retail, CPG, Health, Logistics, and Professional Services sectors, driving significant growth and revenue.
Revenue SquaredMember
Nov. 2023Madrid, Community of Madrid, SpainA community created by and for sales leaders.
Revenue Squared was created in response to the need to raise the sales profile in the Spanish-speaking world. The idea began to take shape when Jorge and Ivan met while working on Facebook in 2017.
LeadDeskCountry Manager
Apr. 2021 - Dec. 2023MadridLeadDesk - Helsinki Headquarters, IT Sector (CPaaS), Madrid, Spain
Country Manager
2020 - Dec 2023 ● Increased business profitability by developing and implementing growth strategies with the sales team.
● Built a pipeline and achieved not less than 130% of monthly targets through intensive cold calling activities.
● Developed strong commercial relationships with existing customers, achieving over 240 customers in two years and 2.3M in annual revenue.
● Closed two to three business proposals per month by creating yearly business proposals.
● Developed strong relationships with C-level stakeholders to identify requirements and negotiate accordingly.
● Identified areas for improvement in all sales cycle processes and implemented changes to strengthen business processes, meet customer needs, and provide consultative and strategic selling. Key Contributions:
● Identified new business opportunities and developed strategic relations with my portfolio to gain more referrals.
● Achieved 300% above the monthly goal and KPI targets.
● Awarded Best Sales Superstar Globally during COVID-19, overachieving my quota by 700%.
● Introduced 240 new logos in less than four years.
● Promoted to Team Lead to head the sales team in Spain, later promoted to Country Manager in May 2021, leading a team of 8 Account Managers, 1 SDR, and 1 CSM.
● Consistently won H1 and H2 sales results from 2020 to 2022, outperforming competitors in Germany, the Netherlands, and the Nordics, including a team trip to Amsterdam in 2022. The best Inbound, Outbound, and Omnichannel solution for Sales and Customer Experience
#ColdCalling #ContactCentre #Telemarketing #CX #Sales #BPO #Outsourcing
LovallFounder
Mar. 2021Madrid
LeadDeskAccount Manager
Jan. 2020 - Apr. 2021Madrid Area, SpainLEADDESK – FINLAND HEADQUARTERS, IT SECTOR (SaaS CX Tech, Telemarketing Tech, SalesTech, Contact Centre Tech) At LeadDesk we help our clients to handle contacts more efficiently with our cloud-based (SaaS) software. LeadDesk software is used by more than 100K agents in more than 34 countries to make over 10 million calls per week. The best Inbound, Outbound and Omnichannel solution for Sales and Customer Experience
#ColdCalling #ContactCentre #Telemarketing #CX #Sales #BPO #Outsourcing
OrloEnterprise Account Executive
Aug. 2018 - Jan. 2020Barcelona Area, SpainORLO – UK HEADQUARTERS, IT SECTOR (SaaS MARTECH, CXTECH, PRTECH) • Having in-depth knowledge of Orlo and value proposition allowed me to be a Master to help companies face their digital challenges and generate ROI from their efforts.
• Generating and hunting sales leads. Managing a full sales cycle in the EU markets (Iberian, Benelux, Scandinavian, DACH markets) from scratch (Tier1) Long Sales Cycles, four demos per week, closing rate of 95%.
• Developing growth strategies and plans with the Marketing and Sales Team. Analyzing the market understanding the local needs and demands from different sectors and Markets helped me to build with the marketing team a dedicated strategy for each Q, to align Inbound and Outbound efforts.
• Managing and retaining relationships with existing clients. Upselling and Cross-selling, renewal rate of 90%
• Writing business proposals, Size deal (10K-250k) annual and multiyear contracts, closed 2-3 deals per month.
• Negotiate with stakeholders at a C-level (CMO, CTO, CCT, CCE), nurture, and building strong relations with stakeholders.
• Identifying and mapping business strengths and customer needs to provide a consultative and strategic selling in all sales cycle process.
• Research for business opportunities and viable income streams, looking for strategic partnerships to develop new business opportunities.
• I'm continually reporting on successes and areas needing improvements, getting constant feedback to keep overachievement of our quota. Achievements: Identified new business opportunities and develop strategic partnerships that opened new revenue streams.
Gained 300% above and beyond the month goal and KPI’s target.
Achieved best Business Development Manager awards in Q3 2018, Q1 2019, and Q2 2019, Q3 2019.
SumUpAccount Executive
Apr. 2017 - Aug. 2018Barcelona Area, SpainTILLER - FRANCE HEADQUARTERS - IT - SaaS POS • Create the commercial strategy and the customer acquisition process, B2B Small/Medium Business.
• Build and increase the customer portfolio, negotiating trade and commercial propositions. One-shot sales strategy.
• Develop strategic partnerships with current client portfolio, got 2-5 new referrals every week, with a 90% rate of becoming new customers.
• Generate prospects (emailing, cold-calling, door-to-door, etc.), 250 calls per day, 5-7 meetings per day.
Achievements: • Achieved best Sales Manager title by constantly bringing in new customers and maturing multi-year contracts.
• Increased new customer rate by 90% through the development of strategic partnerships with potential clients to acquire two to five new referrals every week.
Claro South America – America Movil Group (Wireless Service Provider)Global Enterprise Account Executive
Apr. 2012 - Sep. 2016GuayaquilCLARO – AMERICA MOVIL GROUP (AMX), IT SECTOR (Telco SaaS) Wireless service provider: The leading wireless services provider in Latin America and the third-largest in the world in terms of equity subscribers • Portfolio management of the existing business and new business generation. Manage a portfolio of 20 companies.
• Project management, Projects tailored with the Claro development department and with CEO and CTOS of my portfolio Long Sales Cycles > 1MM USD. I closed the biggest deal of 7.2MM USD in 2015-2016.
• In charge of new Business acquisitions (Tier1, Tier2), in all sectors (Financial, Automotive, Transportation, Logistics, Agriculture, Retail, FMCG, Hospitality).
• Advisory, customized, and personalized service, I had a 100% level of customer satisfaction in all my assigned portfolios.
• Contract Negotiation at a C- Level (CEO, CTO) (100K-10MM USD).
• Managed the Full Sales Cycle, including up-selling, and cross-selling. I was providing consultative selling and professional services.
• To ensure the renewal of the contract and look for new business opportunities, I was building strong relations with all the stakeholders. Achievements:
• Achieved best corporate seller of the year award in 2016. • Gained 275% above and beyond the month's goal and KPI target.
• Generated annual revenue of $7.2 MM in sales for the organization.
• Acquired two new logos every month and ensured 100% retention as well as renewal rate of assigned portfolio.
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