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Work Background
EasygeneratorEnterprise Customer Success Manager
Sep. 2023Dubai, United Arab Emirates
DataCampDirector, Strategic Accounts
Jan. 2022 - Sep. 2023
DataCampSenior Customer Success Manager
Aug. 2021 - Jan. 2022London, England, United Kingdom
DataCampCustomer Success Manager
Mar. 2021 - Aug. 2021London, England, United Kingdom
General AssemblyEnterprise Strategic Partnerships Lead EMEA
Mar. 2019 - Mar. 2021London, United KingdomI'm responsible for the end to end ownership of Digital (capability) & Transformation learning programs. I gather requirements working with senior business stakeholders to define capability needs and develop plans to ensure a robust training implementation. This includes curating learning materials and delivery modality that will be effective and align with the business & learning and development goals. Enjoy and relish managing our training deliveries and programs across all modalities remote and on-client side. A big believer in diversity and inclusion working across multiple countries and different cultures is always an inspiring experience. In this role, it’s a great opportunity to assess the needs of our corporate clients and pair them with one of our many training offerings in Data Science, Data Analytics, Product Management, Digital Marketing, Cyber Security and Software Engineering.
General AssemblyOperations Lead Saudi
Jan. 2018 - Mar. 2019Saudi Arabia and LondonSocial impact in Saudi: It has been a privilege to have successfully launched many programs training local Saudi citizens in different disciplines empowering them to find a career they love in (Data Analytics, Data Science, Web Development and User Experience Design) in Riyadh - Saudi Arabia. Working from our London and Saudi campus, I've been looking after our training programs, enrolment process and admissions team in partnership with Misk; Crown Prince Mohammed Bin Salman’s personal foundation, aimed at re-skilling many Saudi Citizens over the next couple of years.
General AssemblySenior Admissions Producer
Jan. 2017 - Jan. 2019London, Whitechapel High StreetSupporting students and admissions team for our UK campus on their learning and career change journey. Providing a holistic view with every conversation to manage expectations, provide advice, direction and guidance on course selection. This also includes taking our students through a thorough admissions process to interview them for our programs to ensure they are on the right path and ready to take on their next steps to develop skills required and in-demand for jobs today and future proof them for the roles to come.
General AssemblyAdmissions Producer
Jan. 2016 - Jan. 2017Shoreditch, LondonI am passionate about making sure every GA student sets down a path of study that will lead to personal satisfaction and success after graduation. I oversee the journey of their path to our programs they are considering; this is not just a conversation but indeed a real life changing process. I enjoy collaborating with the product team and course producers. We live, work and breathe in agile. Coming together helps us unlock new dimensions in shaping our student experience for each course. Constant iterations of our tech programs shape our students. Bringing together our engineers and design teams makes it all worth it. I am constantly working with our students to improve their experience and focusing on market relevance, best practice and value add in our delivery. Conquering milestones helps measure success; my focus is not to enroll but to ensure my students graduate! General Assembly is global tech-education company. I'm working out of our new London Campus - which is 1 of the 16 located in main cities across the globe, to name a few - New York City, San Francisco, Los Angeles, Hong Kong and Sydney.
EcolabTerritory Manager (Project/ Account management)
Jun. 2014 - Jan. 2016Reading, United KingdomIn charge of managing several growth projects in my territory maintaining a solid hold on flagship accounts Hilton, Four Seasons and NHS. Achieved my overall performance target by ensuring the completion of multiple Ecolab projects in both the hospitality & healthcare industry at various levels and actively targeting new client opportunities. My time on patch has been instrumental in the company´s market expansion and profitability through identifying and shaping new business and growing existing accounts. A Consultative Approach restored relationships with two Flagship accounts and also shaped my patch into the district's highest contributor.
ApigeeDigital Account Manager - Emerging Markets - Middle East and Africa
Aug. 2013 - Jan. 2014London and UAEArabic speaking Digital Account management role and new business Heading up opportunities in Middle-east and Africa to shape emerging markets across this region. A mix of prospecting, research, and cold calling led to growing accounts from scratch to introduce the enterprise software responsible for launching products like Nike + and fuel band and opening up Vodafone’s infrastructure to partners like Spotify and Sky-Sports to help launch their 4G network.
PaymentSenseBusiness Development Manager - Merchant Services Solutions Provider
Sep. 2012 - Jul. 2013Slashed business costs and provided dramatic savings for small, to medium clients mostly B2C. In charge of networking and reaching out to new customers on a full sales cycle from initial approach to closing deals and opening Accounts.
MAGO Furniture FactoryCo-Founder | MENA |
Nov. 2008 - Nov. 2012North AfricaCo-founder of a Mattress Factory: I was in charge of product innovation and manufacturing, the business is based in North Africa and is still in motion. I spent 4 years from 2008 – 2012 building this business from the ground up with my Father. Essential role experience and duties:
- Meeting and exceeding production targets with regular follow-up - Planning a routine maintenance schedule for the machinery
- Product costing and cost management
- Raw Material import management, supplier negotiations and sourcing
- Quality assurance and testing
- Employee health & safety training
WORLD APP Key SurveyCustomer Service / Support Specialist
Dec. 2007 - Sep. 2008FarnboroughIn this role I was responsible for providing assistance to resolve issues raised by end users of our leading edge online data gathering applications. One key part of my role was to visit Customer’s on Site and Train them on our ‘Key Survey’ Online data gathering application; while also assisting them and consulting on the best and most efficient ways to use the software for their work and projects.
Responsibilities:
• Customer On Site Training and consulting.
• Provide customers with a local, professional, knowledgeable point of contact to which they can report issues impacting their use of the software, in collaboration with the Global Customer Care team
• Work closely with Account Managers and Sales Teams in respect of all customer issues • Ensure that customers receive efficient and timely responses, updates and resolution of issues • Provide pre-sales technical support to local Sales Representatives
Ericsson Services Ltd & Hutchison 3GBilling Operations Systems Analyst
Jan. 2007 - Dec. 2007Reading, United KingdomEricsson Services Ltd & Hutchison 3G
Billing Operations Systems Analyst The purpose of this role within the Order to Cash team (O2C) is to ensure customers receive accurate and timely bills; this involves running scheduled SQL query statements on SingleView (Billing System) and performing detailed checks to the billing procedures to ensure the bills are accurate. This role requires a high degree of attention to detail to guarantee data accuracy and in depth technical knowledge to ensure the resolution of any system issues. Responsibilities:
• Perform daily Quality Assurance and production Bill Cycles and maintain and correct account and billing charge issues for customer’s accounts. • Manage and monitor the batch rating process to ensure timely and accurate processing of all event records.
• Coordinate with other Finance Operation teams to perform any updates or modifications required.
• Investigating issues with the customer accounts such as billing dates, correct account details and customer status and rectifying problems to make sure the charges are correctly applied.
Generating bills on a daily basis for UK customers with an average revenue of £80,000 – £100,000 and ROI (Republic of Ireland) customers which average from £1,000 – £2,000
OracleBusiness Intelligence Systems Analyst
Jul. 2004 - Jul. 2005Reading Head QuartersThis role was an internal customer-facing role that combined developing and testing system enhancements and 1st line support to application users within Oracle. This required an understanding of both functional business processes for which the systems were being used and also the technical design behind the processes. • One of the main objectives of my role was to provide continuous user support for the Discoverer Software Application for internal customers, which are employees within Oracle who use this software tool. Discoverer Software Application is an ad-hoc reporting tool that can be used for extracting day-to-day information from an applications database.
• Report Testing; analysing and problem solving of issues for running certain reports which are owned by employees
• User Accounts management; Looking after user accounts, adding or removing privileges or helping a user with their access to discoverer
• Accomplishment of documentation of the End User Layer schema for Discoverer, which serves as reference document for the entire Business Intelligence team
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