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Work Background
Haslem HotelGeneral Manager
Mar. 2024Lisburn, Northern Ireland, United Kingdom
Haslem HotelOperations Manager
Oct. 2023 - Mar. 2024Lisburn, Northern Ireland, United Kingdom
Titanic Hotel BelfastFront Office & Revenue Manager
May. 2023 - Oct. 2023Belfast, Northern Ireland, United Kingdom
Titanic Hotel BelfastFront Office Manager
May. 2019 - May. 2023Belfast, United Kingdom
Titanic Hotel BelfastReservations Manager
May. 2018 - May. 2019Belfast, United Kingdom
Titanic Hotel BelfastReservations Agent
Sep. 2017 - Apr. 2018Belfast, United Kingdom
The Burrendale Hotel, Country Club & SpaFront of House Receptionist
Aug. 2016 - Oct. 2017Newcastle, Co.DownTo deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional & courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
Provide reports, as required, for housekeepers and management.
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Burrendale Hotel Country Club & SpaService Supervisor
Jun. 2015 - Jul. 2016Newcastle, Co.DownAchievements and responsibilities: Food & Beverage Supervisor: Cash handling, till reads, balancing tills, opening closing bars/restaurants, training staff on wines and wine matching, taking orders, clearing tables, high levels of customer service at all times & complaint handling. Proficient in Silver Service skills. Training new and current staff on levels of customer service. Function Management: Taking full control of weddings and private parties. Allocating staff to specific areas/sections. Constant communication with chefs and perfecting timing of functions. Announcing myself to the Bride and Groom as a first point of contact for anything they need. Constant high levels of customer service, complaint management. Experienced with Master of Ceremonies, announcing speeches etc for weddings. Night Porter: Responsible for guest’s security, regular night checks, and closing bars/restaurants. Setting of conference rooms/wedding suites. Cleaning of public areas/ back of house areas. Conference Porter: Supervision of conferences/ private parties. Constant communication with the conference managers, food and beverage requirements, setting of conference rooms. Being a first point of contact greeting clients and showing them to their room, being a direct daily contact for client’s needs.
MillersClose Holiday CottagesReservations & Marketing Manager
Jun. 2012Bryansford, Co.DownTaking control of pricing and management of the online booking site along with our own website.
Managing Facebook & Twitter profiles daily ensuring constant PR and marketing offers and deals.
Upkeep of a mailing list with special offers and deals.
The Burrendale Hotel, Country Club & SpaSenior Food & Beverage Waiter
Mar. 2009 - Aug. 2015Newcastle, Co.DownCash handling, till reads, balancing tills, opening and closing bars, high levels of customer service and up selling at all times.
Helping management in daily duties, such as checklists, staff lists etc.
Helping to train new and inexperiened workers in coffees, wines and hotel service protocols.
Produced a booklet for all staff on current wines focusing on tasting notes, flavours and dish matching.
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