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Work Background
Jabal Amman Publishers - جبل عمان ناشرونSenior Business Growth
Aug. 2024Amman, Jordan
QA LtdBusiness Development Executive
Mar. 2023 - May. 2024United Kingdom
TarciBusiness Development Manager and Partnerships
Oct. 2021 - Mar. 2023United Kingdom
Domestic & GeneralSales Specialist
Apr. 2021 - Oct. 2021United Kingdom
NovacroftNHS Test and Trace Agent
Dec. 2020 - Apr. 2021
VodafoneRetention Sales - Webchat inbound, Phone outbound
Jan. 2020 - Jul. 2020Manchester, England, United Kingdom
GoogleBusiness Development Specialist - Google Ads at TP (free lance temporary contract)
Sep. 2019 - Nov. 2019Barcelona Area, Spain
eurochangeArea Manager
Sep. 2018 - Aug. 2019Mainly based and responsible for 2 branches in the Merry Hill shopping center. Lead and Managed a team that consisted of 8 Sales Advisors and 1 Senior Sales Advisor. Duties Included: Ensuring all company policies and procedures are adhered to through leading by example and managing individuals when need be. Completing rosters in line with budget and required level of staffing. To continuously develop, coach and train members of staff to make sure they are reaching their full potential in line with company standards.
Completing Sales Assessments
Completing Branch Self Assessments/Audits - Implementing action plans to ensure that policies and procedures are followed correctly when mistakes have been found.
Drive and promote the business to help achieve branch targets
Drive sales performance within the cluster by undertaking development activity within the cluster where required standards are not being achieved
To manage all training and coaching activity for all new and existing Sales Advisors as required
To complete all staff reviews (including probationary and appraisal reviews)
Carrying out recruitment all the way from phone interviews to face to face interview Where performance targets are not consistently being met, or conduct falls below the required standard, to take the appropriate action using the performance management
To ensure compliance with Data Protection legislation in the handling of customer and staff information
To stay abreast of all e mail communications and respond in a timely manner
Taking part in investigations and disciplinary meetings
eurochangeSenior Foreign Exchange Sales Advisor
Jun. 2018 - Sep. 2018Birmingham, United KingdomMainly based in the Bullring branch and responsible for 3 to 5 members of staff on a daily basis ranging from Retail Assistants to Sales Advisors. Covered in absence of area manager for 5 branches and approximately 35-40 sales advisors. Duties Included: Providing a high level of customer service to all customers
Ensure the smooth running of the branches within the cluster during the absence of the Cluster Manager and the branch I was based in
Assist and complete rosters in line with budgets
To provide training and daily coaching for all new and existing Sales Advisors as required, ensuring that they meet the company’s standards.
Accountable for branch performance from a policies and procedures perspective to driving sales and making sure targets are met
Providing feedback to Cluster Manager/Regional Manager on branch performance and individuals Sales Advisors' performances
Provide feedback on competitors and market current situation in Birmingham
Conduct Sales Assessments and Branch Self Assessments Conduct Branch Audits
Managing Stock
Assisting with cash transfers from one branch to another
HaysRecruitment Consultant
Sep. 2017 - Jun. 2018Birmingham, United KingdomI work in our Engineering Division in our Birmingham office recruiting across the Midlands region. We work with clients within the Aerospace, Automotive, FMCG, Nuclear, Renewables, Medical sectors and more. I am responsible for recruiting permanent and temp Quality Engineering positions across the West Midlands. Within the team we also cover:
Maintenance Engineering
Service Engineering
Design Engineering If you are looking to recruit any form of quality engineering professional or are looking for a new challenge please contact me at the office on 0121 212 3344, or via email at zaid.sabbubeh@hays.com In the UK, Hays is the market leader. Hays has been operating in the UK since 1969 and operates across 105 local offices including London, Birmingham, Manchester, Edinburgh and Belfast. Hays UK’s 20 specialisms include Accountancy & Finance, Construction & Property, IT and Education. Hays is the expert at recruiting qualified, professional and skilled people worldwide. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. Our deep expertise across a wide spectrum of specialised industries and professions makes us unparalleled recruiters in the world of work.
KellyOCGProgram Coordinator
Apr. 2017 - Sep. 2017Telford, United KingdomWorking as a program support coordinator, I was lucky enough to be able to work on more than one program type: Fieldglass - Creating new requisitions, work orders , hiring candidates, contract extensions, bill rate changes, time sheets checking, running reports and chasing expired contracts. Carried out tasks for companies such as BP, General Electric, Gilead, Johnson and Johnson and Amgen.
IQN - Carried out tasks such as reports and uploads for a company called Senvion. Workday - Used this to upload and modify data for employees at Amgen.
Microsoft Word and Excel - Heavily used Excel to run and modify reports, used many functions such as VLOOKUP and Pivot Tablets.
eurochangeForeign Exchange Sales Advisor
Oct. 2016 - May. 2017Birmingham, United Kingdom Different day to day tasks include:- Following company policies and procedures to the absolute maximum
Handling and dealing with a lot of cash
Key holder
Working under high pressure and a handling a high volume of customers
Driving sales and introducing new products and services to customers
Following a sales process and excelling through my KPI's achieving fully competent bonus every month since I started with the company.
Negotiating and Securing Deals - This is a very important aspect in the business, we always try to compete and promote the best rate in Birmingham. Sometimes negotiation takes places with customers for a big deal and we have to make sure we secure them by offering a better rate whilst keeping within the profit margin.
Quick Transfer Champion Role - I was chosen to be responsible for a particular service within our cluster which is a type of international payment service. I had to develop into the role and it involved me being on a conference call every week discussing targets and what was achieved. I also had to drive other colleagues and train them on spotting opportunities to offer this service. Trainer - I was developed into a trainer role, which meant I was responsible for training new members of staff from their first day up until they finish training, this period generally lasts four weeks. German Market Deals - I took part in securing and promoting our business in the German Market. This involved me and my cluster manager going out and handing out leaflets to the workers with a great offer on our rates. The German market stall owners also came to exchange their money with us on a daily basis, this involved taking part in huge deals some of which are worth £30,000+, counting the cash and making sure no mistakes were made was very important within this period. German Market business was a complete success and this was the most profitable year for our cluster..
BurberrySales Associate
Sep. 2014 - Oct. 2015Birmingham, United KingdomResponsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store. Duties: - Providing the customer with a high level of customer service that complies with Burberry’s expectations.
Offering face to face advice to customers on the stores products.
Maximizing store revenue by suggesting and outfit making for customers.
Processing returns and refunds as required in line with company procedures.
Occasionally being responsible for the stores security checks such as stock counting every morning and afternoon.
Using the stock management system to log, check, locate and move stock both in and out of the store.
Responsible for the daily management of the till and cashing up at the end of the day.
Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
Making sure that any item which is removed from a display column is replaced immediately after a sale.
Handling customer complaints in a calm manor.
Managing cash and payment systems in accordance with company procedures and policies
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