Joél Richards | Customer Success Leader | SaaS | Strategic Partnerships | Growth & Retention
Hi, I’m Joél, a people-first Customer Success professional with 15+ years’ experience helping tech and SaaS companies build stronger client relationships, boost retention, and unlock growth through tailored, strategic solutions.
I’ve worked across startups and large organisations, leading onboarding, technical account management, and customer engagement that drives results. Whether it's improving NPS, reducing churn, or identifying upsell opportunities, I focus on understanding what really matters to clients; and delivering value that lasts.
I’ve helped businesses increase Gross Renewal Rates to 93%, maintain 95%+ CSAT scores, and grow revenue by aligning technical solutions with real business goals. I’m confident working across teams, managing key accounts, and making sense of data to inform smart decisions.
Tools-wise, I’m hands-on with Salesforce, HubSpot, and all the metrics that matter — NPS, CSAT, GRR, NRR — but at the end of the day, it’s all about people, clear communication, and building trust.
I’m currently open to opportunities where I can make a real impact, support clients to succeed, and be part of a forward-thinking team.More...
David Tonkinson
Founder / CEO@Tonka Consultancy Services Ltd
Verified
Founder and CEO David Tonkinson, is a well-established consultant who offers a wide range of services. The company is known for providing expert advice and solutions to businesses in various sectors, leveraging its extensive industry knowledge and experience. David's has built a strong reputation for delivering high-quality, results-oriented consultancy services. The company's success is largely attributed to David's strategic vision, strong business acumen, and commitment to client satisfaction.More...
Drew Rogers
Small Business Consultant@Drew Rogers
Verified
Hi I'm Drew, 3x entrepreneur and 1x exited founder, based in London.
➡️ I mentor entrepreneurs on how to grow their services business. Let's talk sales, systems and ops!
👩🏻💻I launched a language learning company, from my sofa, as a solopreneur. By the time it was acquired in 2022, I had 3 locations, a global remote team, and we were working with the likes of Amazon, Disney, Sky, BBC, HBO, UK Foreign & Commonwealth Office and Premiership Football Clubs.
✅ And now I'm here to help you thrive. I can mentor you on:
- mapping out your sales and financial strategy
- increasing sales and becoming more profitable
- implementing better systems, processes and workflows
- streamlining business operations
- brainstorming ideas
- troubleshooting pain points
Ready to book your free discovery call?More...
Accomplished Senior Social Media Manager at QA Ltd, a leading provider of IT training and consulting services. With over a decade of experience in the field, I’ve honed my skills in social media strategy, content creation, and digital marketing. I’m adept at leveraging various social media platforms to boost brand awareness, foster customer engagement, and drive business growth. Recognised for my ability to stay ahead of digital trends, allowing me to implement innovative strategies that yield significant results. Prior to joining QA Ltd, I held various roles in digital marketing and social media management, providing her with a broad perspective of the industry. I holds a degree in Marketing and Psychology, and I run my own business - a flower workshop business called Flower Tonic.More...
Zaid Sabbubeh
Business Development Manager@QA Ltd
Verified
An accomplished Business Development Manager with a strong background in sales and partnerships and a proven record of success in generating new business leads, managing the entire sales lifecycle and delivering excellent bottom line results. Well-developed knowledge and expertise in outbound strategies, lead generation, and relationship building. Currently studying to gain certifications in Prince 2 (Foundation and Agile), SCRUM, AgilePM (foundation) and CAPM. Seeking new opportunities in Business Development as well as a considering a career transition as a Project Manager, Project Coordinator or any similar role.More...
Ana Khasanah
Student Consultant@WAES
Verified
Proven track records in delivering various IT related bootcamps, helping students gaining future proof skills.More...
Amy Dobson
Data Analyst
Verified
I am a senior Data Analyst, with 15 years of experience in analytics and data training roles. I am confident using PowerBI, Excel, Tableau, and have taught courses on GDPR, data visualisation and reporting. My education includes a PhD and a first-class degree in physics.More...
Wendell La Fortune
Principal /Senior Cyber Security Consultant
Verified
Wendell La Fortune is a highly experienced cybersecurity professional currently serving as a Principal/Senior Cyber Security Consultant. His expertise lies in designing and implementing robust cybersecurity frameworks, risk management, and data protection strategies. With a strong background in IT and a deep understanding of various cybersecurity technologies, he provides strategic guidance to organizations to strengthen their security posture. His leadership and problem-solving skills have been instrumental in mitigating cyber threats and ensuring regulatory compliance. Wendell’s commitment to continuous learning and staying abreast of the latest industry trends makes him an invaluable asset in the ever-evolving field of cybersecurity.More...
Rafal Przetakowski
Senior Software Engineer
Verified
I have over 20 years of experience in software development, focusing on backend systems, database management, and system integrations. Throughout my career, I’ve worked extensively with Python, PHP, and PostgreSQL, and I’m well-
versed in modern frameworks like Django, FastAPI, and Symfony. I enjoy tackling complex challenges, whether it’s designing scalable architectures, automating workflows, or building AI tools. I’m also experienced in cloud solutions like AWS, and I have a strong background in creating efficient, well-documented, and thoroughly tested systems.
Mentoring junior developers and collaborating with teams to deliver quality solutions are some of the aspects of my work that I value the most.More...
Dara Oladapo
Senior DevOps Engineer@BigHand Limited
Verified
As a Senior DevOps Engineer, I bring over a decade of hands-on experience working with Microsoft technologies to deploy, maintain and improve our application development and deployment processes.More...
Jeremy Hurst
-@-
Verified
Jeremy Hurst has spent the majority of his career in the technology sector, honing his expertise in client relationship based sales, strategic planning, and business development. He is known for his strong leadership skills and his ability to develop and maintain strong client relationships. Jeremy is goal focused and consistently delivers exceptional results.More...