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Work Background
F and B Business SchoolExecutive Business Consultant & Coach
Apr. 2016Greater New York City AreaAssisted clients in achieving business stability, boosting revenue and profits, optimizing cash flow, and enhancing corporate culture. Offered strategic, operational, budgetary, and mindset solutions to drive daily operations, achieve company objectives, and gear up for local and national expansion while freeing the owner to focus on growing the business. Highlighted Client Outcomes: • Revenue Growth: Orchestrated a remarkable 53% revenue surge, adding $8 million to the bottom line within a mere two and a half years. Diversifying revenue streams through innovative online delivery, takeaway services, enhanced performance of existing restaurant locations, and a highly successful foray into catering. • Cost Optimization: Masterminded an annual cost-saving strategy, effectively slashing $1 million from operating expenses, all while exceeding budgetary targets. The outcome - saved the client $1.5 million in actual operational costs. • Strategic Expansion: Regular client confidently increased unit count by 20% within a 2-year span, signed leases for properties locally and nationally, expanding its brand. Assisted client in Introducing growth systems, techniques, and mindsets to tightly control operations, maintain product and service consistency, and remain profitable while expanding teams. • Labor Cost Reduction: Muti-unit and restaurant concept client reduced labor costs by 30%/year, equating to an impressive $450,000 per year; achieved this by optimizing employee scheduling, streamlining staff levels, and enhancing individual accountability and responsibility. • Operational Excellence: Catalyzed a 5-year-old business to operate with heightened agility and flexibility. This led to lower operational costs, increased profits, higher revenues, and elevated customer satisfaction. Employed a strategic blend of Top Grading Hiring Methodology, Rockefeller Scaling Techniques, and Net Promoter Score (Customer Insights) to achieve these remarkable results.
Nara Hospitality Business ConsultantsFounder & Executive Consultant
Feb. 2008 - May. 2015Mumbai, Maharashtra, IndiaConsulted fast growth domestic & global companies to improve efficiencies, diversify into new markets, and start & sell businesses. Highlighted projects include: • Business Practices: Advised clients to grow and scale operations and businesses.
For a rapidly changing industry, brought clients company with outdated practices to the forefront, enabling the company to charge higher rates & improve occupancy & reduce revenue loss.
Introduced new CRM’s & reservation software to deliver better data analysis & prediction. • Revenue Optimization: Advised clients to strategically manage product & service pricing, inventory, demand & distribution channels to maximize revenue growth & create repeatable, successful financial results over the long term. Achieved 9% annual growth through strategic partnerships with global booking systems at 3% under industry average commission fees. • Business Growth & Scaling: Advised & assisted global companies with their market entry strategy & strategic partnerships and created industry research reports to aid in decision-making.
Assisted Europe’s largest food business and restaurant company in the Indian market entry strategy and franchisee selection process.
Owned the responsibility to help introduce the franchisor to local vendors, consultants, and companies aligned with the franchisor's growth strategy.
Mardi Gras Hotels & RestaurantsBusiness Owner
Oct. 2003 - May. 2016Mumbai Area, IndiaSuccessfully grew the multi-unit restaurant company from 1 to 16 restaurants. Improved employee retention to 92% (3 times above industry average), grew revenues by 296% and profits by 212% in under 3 years. Raised capital investment using techniques that increased valuations while requiring less dilution of ownership. The company was sold in 2016. • Revenue Optimization: Strategically managed pricing, inventory, demand & distribution channels to maximize revenue growth & create repeatable successful financial results over the long term.
Earned a consistent 12% more profit margin than industry standards (industry standards: 6%)
Increased revenues by 296%, and profits by 212% in under three years. • Customer Experience: Ensured the customer's individual experiences during all touch points.
Achieved a Net Promoter Score of 82% (within the top percentile).
Tied in bonuses for executives & senior management to the company’s NPS performance to improve the company’s financial and long-term growth goals. • Hiring & Retention: Assisted in implementing effective hiring methods to bring in the right talent. Implemented strong retention practices to keep the talent engaged, motivated, and committed to the company's goals and mission.
Improved and retained employee retention from 35% to 92% through tenure.
Managed a team of 100+ employees and grew team to meet growth plans. • Strategic Planning: Formulated strategic plans to expand into new markets & territories.
Expansion into highly profitable markets, increasing revenues by 30% year on year. • Financial Management: Oversaw the company’s financial viability through sound fiscal management. Planned, organized, and directed the procurement of finances and optimum use of company funds. Created accurate reports and assessments to the board of directors.
Increased cash flow savings to match 3 months of revenue.
Improved working capital by increasing profits and reducing the cost of products by 13%.
Candy Wines & Liquor DistributorsBusiness Owner
Nov. 2002 - Sep. 2003Mumbai, Maharashtra, IndiaMajority distributor to international and domestic wines and spirits. Markets included Mumbai (one of India's largest markets by liquor store numbers and hospitality establishments). Second Market with majority distributorship: Goa. India's most sought after tourist destination.
HOTEL LE PAVILLONAssistant Director of Food And Beverage
Jun. 2000 - Oct. 2002New Orleans, Louisiana, United StatesResponsible for day-to-day operations of 5 revenue centers. Managed a team of 50+ multicultural & diverse employees to work together towards improving standards as per 4 diamond specifications. Expiration of work authorization visa.
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