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Network Power<100 people
Roles
🔥100%
Startup Founder
✔️100%
IT
✨100%
Business Owner
Geos
🇨🇦100%
Canada
Work Background
JLL CanadaC-suite Executive Assistant
Apr. 2019Toronto, Ontario, CanadaOptimize executive productivity by managing and coordinating the CEO & Managing Director's complex calendars, ensuring efficient scheduling and time management. Streamline communication by monitoring, prioritizing, and summarizing emails and meeting requests. Serve as the primary liaison between executives, senior management, high-net-worth clients, external stakeholders, and key partners, acting as an extension of the CEO to ensure seamless communication and collaboration. Coordinate travel arrangements and track meeting action items, creating necessary agendas and presentation materials. Manage sensitive and confidential documentation with the utmost discretion. Collaborate with the HR department to enhance employee experience through the development of onboarding playbooks and training programs.
New Age GroupExecutive Assistant Office Manager
Feb. 2016 - Apr. 2019Concord, ONCoordinated daily schedules and managed comprehensive travel arrangements for the VP of Operations and CEO, ensuring adherence to preferences and cost efficiencies. Conducted bookkeeping and accounting responsibilities using QuickBooks, and meticulously managed expense reports for complex international travel. Organized and executed company events, including trade
shows and holiday parties, meticulously tracking costs and key metrics. Prepared meeting agendas, recorded minutes, and ensured follow-through on action items. Developed and updated a detailed policies and procedures manual to enhance company compliance and efficiency.
● Streamlined administrative processes, providing reliable support to a team of 10, which improved office efficiency and team productivity.
● Responded promptly to customer inquiries regarding payment, billing, collections, and refund requests, ensuring high levels of satisfaction and retention.
● Executed precise data entry tasks for accounts payable, contributing to the smooth financial operations of the company.
● Managed meticulous records of accounts and vendor details, ensuring accuracy and compliance.
● Coordinated nationwide trade shows in Canada, liaising with vendors and exhibitors to meet their requirements and ensure optimal display setups.
CIBCAdministrative Assistant
Mar. 2011 - Feb. 2016Mississauga, OntarioManaged cash, coin, and foreign currency supplies for seamless bank machine and night depository processing. Implemented electronic and manual records management systems using SAP and internal databases. Ensured accuracy in creating and proofreading communication materials. Coordinated client and staff meetings, supported branch event planning, and provided top-notch customer service.
● Recommended new products and services tailored to customer needs, generating over 10 new sales leads weekly.
● Established a customer service plan that achieved a 70% Net Promoter Score (NPS), the highest in the district.
● Organized and executed high-attendance meetings, client events, and seminars, enhancing overall event success and participant engagement.
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