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Work Background
DaVita Kidney CareSenior Event Planner
Oct. 2023• Serve as the guardian and architect of the DaVita brand and culture, working in collaboration with executives to ensure that their vision is successful.
• Partner with the team to create and manage the overall look and feel of marketing material used at both internal and external events. • Ensure that the DaVita name is represented both internally and externally within strict brand guidelines while creating marketing communications via email, video and social media. • Maintain data integrity while using data to analyze event results to refine the approach for the next project as needed and while translating business needs into technical needs.
• Utilize various quantitative and qualitative research methodologies and unstructured data to conduct market research. Notable achievements while in the position have included:
- Successfully plan and execute diverse events ranging from executive retreats for the CEO to large meeting with as many as 3,000+ individuals in attendance.
- Recognized as the subject matter expert on the overall DaVita brand and culture. - Exceed all project expectations by ensuring that all needs are delivered when and where promised in a timely, cost-effective manner. - Continually live DaVita’s company core values of Service Excellence, Integrity, Team, Accountability, Continuous Improvement, Fun, and Fulfillment while working remotely and travelling.
National Veterinary AssociatesEvent Manager
Dec. 2019 - Sep. 2023• Develop registration efficiencies and enrollment strategies, working in collaboration with external teams and executives to ensure programs meet goals.
• Manage contracts vendor relationships, working with internal and external teams during site selection and meeting planning. • Ensure that the team continues to be thoughtful and innovative while supporting a growing community of animal hospitals and pet resorts.
DaVita Kidney CareVillage Gatherings, Wisdom
Jan. 2017 - Dec. 2019Denver, CO• Serve as the guardian and architect of the DaVita brand and culture, working in collaboration with executives to ensure that their vision is successful.
• Partner with the team to create and manage the overall look and feel of marketing material used at both internal and external events. • Ensure that the DaVita name is represented both internally and externally within strict brand guidelines while creating marketing communications via email, video and social media. • Maintain data integrity while using data to analyze event results to refine the approach for the next project as needed and while translating business needs into technical needs.
• Utilize various quantitative and qualitative research methodologies and unstructured data to conduct market research. Notable achievements while in the position have included:
- Successfully plan and execute diverse events ranging from executive retreats for the CEO to large meeting with as many as 3,000+ individuals in attendance.
- Recognized as the subject matter expert on the overall DaVita brand and culture. - Exceed all project expectations by ensuring that all needs are delivered when and where promised in a timely, cost-effective manner. - Continually live DaVita’s company core values of Service Excellence, Integrity, Team, Accountability, Continuous Improvement, Fun, and Fulfillment while working remotely and travelling.
DaVita Kidney CareDaVita University, Wisdom
Jan. 2016 - Dec. 2017Denver, CO• Partnered with the teams to develop requests for proposal (RFP) for small meetings while monitoring and tracking registration changes and cancellations. • Supported program owners in determining pre-work requirements and assignments and monitor/coach the team and learning groups.
• Assisted teammates with all hotel issues, making the appropriate related decisions as needed.
DaVita Kidney CareRegistration Lead, Revenue Operations
Jan. 2013 - Dec. 2016Denver, CO• Correctly identified, recommended, and enacted opportunities for learning and development within the department and facilitated both onboarding and online training for new teammates.
• Led a number of special registration project while partnering with Mainstream teams to promote positive change.
• Managed and distributed team reports related to metrics packages, denials summaries, and coverage discrepancy.
• Researched, appealed, and resolved claim rejections, underpayments, and denials with the appropriate payers.
Apria HealthcareCustomer Service Team Lead/Senior Quality Specialist Team Lead
Jan. 2010 - Dec. 2013Littleton, CO• Delegated a variety of responsibilities to the staff while overseeing task completion in a timely manner. • Led daily performance appraisals, driving increases in both individual and team performance through a proactive approach to staff training and development. • Continually monitored phone orders conducted within the team for accuracy and to mitigate the risk of errors. • Verified insurance information for both accuracy and completeness while working to resolve discrepancies as needed. • Served as a key liaison to customers, physicians, and insurance companies to ensure the accurate, immediate completion of orders. Notable achievements while in the position included:
- Established and executed new incentive policies to award outstanding invoices.
- Promoted to Senior Quality Specialist Team Lead based on the performance while in the position.
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