ConcentrixOperations Manager
Aug. 2019 - Jul. 2024Bridge Towne- Manage operation if different LOBs , overseas client relations to ensure good working and productive metrics. Manage client and companies financials and incentive budget make sure that all are accounted for.
- Directed performance management process, conducted routine business reviews to uphold operational excellence, achieve key achieve key performance indicators, and faster continuous improvement.
- Drive customer satisfaction and retention thru pro-active engagement and personalized support strategies
- Analyze customer feedback to identify trends and provide strategic recommendation for the account and client to help improve customer experience.
- Monitor and review financials to be able to hit the target GM for the month.