Anthony Paguia is a highly experienced and dedicated Operations Manager at Concentrix company, a global leader in customer experience solutions. He has been honed his skills in the industry for several years, demonstrating exceptional managerial and leadership abilities. Anthony has a deep understanding of operational strategies, project management, and process improvements. His dedication to enhancing customer service and satisfaction has been instrumental in driving the company's success. Anthony holds a degree in Business Administration and Management, a foundation that has equipped him with the necessary skills to excel in his role. His exceptional problem-solving abilities and commitment to operational excellence make him a vital asset to the Concentrix team.More...
Regine Angeles
Operations and Quality Manager@TaskUs Inc
Verified
Results-oriented and dynamic professional with over 5 years of experience spanning quality management, operations, and business transformation. Expertise in driving process improvements, operational efficiency, and strategic change initiatives across diverse industries. Adept at leading cross-functional teams, optimizing business workflows, and implementing quality assurance programs that align with organizational goals. Proven track record of identifying opportunities for growth, reducing operational costs, and enhancing customer satisfaction through data-driven decision-making and continuous improvement practices. Strong leadership, analytical, and communication skills, with the ability to manage complex projects and transform business processes to deliver measurable results.More...
Ashley Lima
Content Moderator@TaskUs Inc
Verified
With a strong background in AI content evaluation, customer service, and workflow optimization, I bring a results-driven approach to every role. As a UI/UX Content Analyst, I ranked as a top performer by maintaining 80%+ accuracy in evaluating AI-generated search results, improving content relevance and clarity. My experience also includes high-volume email management, where I streamlined communication processes, reduced email backlogs from 3,000 to 150, and enhanced interdepartmental efficiency.
In previous customer service and client success roles, I managed complex schedules, handled customer concerns across multiple channels, and optimized troubleshooting workflows to improve retention and satisfaction. My adaptability to evolving guidelines and commitment to efficiency make me a valuable asset in any remote role.
Key Achievements:
✔ Top performer in AI content evaluation (80%+ accuracy)
✔ Reduced email backlog from 3,000 to 150, improving response efficiency
✔ Created standardized templates that enhanced team communication
✔ Managed and optimized the schedules of 20+ individuals
✔ Strengthened client retention through effective troubleshooting and resolution management
I’m seeking remote opportunities in AI content analysis, customer success, or workflow optimization, where I can apply my skills to drive impactful results.More...
Melissa Bayaban
Office Manager@Wet Fish Trading Co LLC
Verified
I am a dedicated professional with a keen eye for detail, exceptional time management skills, and a strong desire to excel. Currently, I am the Office Manager at Wet Fish Trading Co LLC (Bidfood Middle East) in Dubai, UAE, where I oversee company operations, manage office systems, supervise staff, and coordinate executive activities.
With significant experience in customer service, I have excelled in ensuring customer satisfaction, resolving complaints, and improving team performance in various roles. I hold a Bachelor of Science in Hospitality Management from the University of St. La Salle, equipping me with essential skills in finance, administrative support, customer service, and team leadership.
I am confident that my skills, experience, and dedication would make a positive contribution to your organization.More...