Sr cloud infrastructure engineer@TELUS International Philippines
Verified
Experienced IT professional with over a decade in the industry, starting in backend support and software development with Python and JavaScript. For the past five years, I have specialized in designing ETL/ELT pipelines, data engineering and analytics, data warehousing, and managing cloud infrastructure on both GCP and AWS. I have expertise in designing and maintaining dashboards, implementing CI/CD with GitHub Workflows, and utilizing Terraform for infrastructure as code.More...
Martin Mark Fortes
Operation technical support III@TELUS International Philippines
Verified
Martin Mark Fortes is a seasoned Operation Technical Support III at TELUS International Philippines, where he excels in optimizing technical processes and enhancing service delivery. With over a decade of experience in the telecommunications industry, Martin is renowned for his exceptional problem-solving skills and ability to lead cross-functional teams towards achieving operational excellence. He has successfully implemented innovative solutions that have increased efficiency by 30%, significantly reducing downtime and improving customer satisfaction. Martin holds a degree in Information Technology and is committed to driving technological advancements that align with TELUS International's strategic goals.More...
Reynaldo Jr Yulores
Customer Experience Director I Customer Service, Contact Center
Verified
Experienced Contact Center Leader with almost 20 years of operations management in optimizing business processes and enhancing team performance. Proven track record of managing high and mid-volume call center operations, remote customer service support, and recruitment operations.
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Proven to effectively lead customer care/customer service accounts for eCommerce, telco, financial, travel, and reservation, and tele-sales in omni-channel support platforms
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Skills and specialties include Contact Center Operations and Performance Management, Customer Experience Improvement, Remote Management Support, Leadership and Development, CSAT & Net Promoter Score Management, Process Improvement support and implementation, Client Services Support, Recruitment Operations Management, Compliance and Quality inspection, Floor Support Training, Rewards & Recognition and Employee Engagement events planning and execution, Tele-sales training, Written Communications public relations, Life & Non-Life Insurance sales and customer support
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Lean Six Sigma Yellow Belt certified and Lean Six Sigma Green Belt trained
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Led and managed programs using different CRM tools such as Shopify, Zendesk, LA Desk, Gorgias, Aircall, LOOP etc.
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Proficient in MS applications
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Emmanuel Salazar
Founder and Chief Human Resources Strategy Officer@Strat Force HR & OD Consultancy
Verified
Emmanuel Salazar is the visionary Founder and Chief Human Resources Strategy Officer at Strat Force HR & OD Consultancy, where he leads with a passion for innovative organizational development. With over 26 years of experience in transforming workplace cultures, Emmanuel has successfully partnered with Fortune 500 companies to enhance employee engagement and streamline HR processes. His strategic insights have been pivotal in fostering dynamic, inclusive environments that drive both individual and organizational growth. Emmanuel holds an MBA in Human Resource Management from Stanford University and is a sought-after speaker at international HR conferences.More...
Edison Velasco
Customer Experience Manager & CRM Manager@Averda
Verified
Edison is an accomplished Customer Experience and CRM Manager with 15+ years' expertise in driving digital transformation, optimizing operations, and ensuring exceptional customer satisfaction. Proficient in Salesforce administration, data analytics, and cross-functional collaboration to deliver quality assurance and process improvements. Adept in project management, team leadership, and training development, consistently elevating service quality and customer experience.More...
Anthony Paguia
Operations Manager@TaskUs Inc
Verified
Anthony Paguia is a highly experienced and dedicated Operations Manager at Concentrix company, a global leader in customer experience solutions. He has been honed his skills in the industry for several years, demonstrating exceptional managerial and leadership abilities. Anthony has a deep understanding of operational strategies, project management, and process improvements. His dedication to enhancing customer service and satisfaction has been instrumental in driving the company's success. Anthony holds a degree in Business Administration and Management, a foundation that has equipped him with the necessary skills to excel in his role. His exceptional problem-solving abilities and commitment to operational excellence make him a vital asset to the Concentrix team.More...
Dennis Tolentino
Operations Manager
Verified
Hello, I am an experienced operations manager with over 22 years of leadership in the BPO industry. For the past eight years, I have been managing operations, driving key performance indicators (KPIs), and optimizing production metrics to ensure profitability and growth.
Throughout my career, I have supported global brands such as Verizon, AT&T, ADT, Telus, Zynga, Microsoft, and Google, overseeing various campaigns across customer service, technical support, gaming, and sales. My expertise lies in launching and scaling operations, improving efficiency, and delivering exceptional results in a fast-paced, dynamic environment.
I have a strong background in client relationship management, ensuring seamless collaboration, trust, and alignment with business objectives. By fostering strong partnerships with stakeholders, I drive business growth, service excellence, and long-term success.
I am also deeply committed to fostering a culture of continuous improvement, coaching, and high engagement to empower teams and drive excellence. By investing in mentorship and career development, I help create strong succession plans, ensuring long-term success and sustainability for the business.
I take pride in my ability to lead teams, strengthen client relationships, drive operational excellence, and cultivate future leaders while optimizing processes to enhance customer experience and business success.
I look forward to connecting and sharing insights on operations processes and continues improvement.More...
Christopher Yuson
VoIP Tech Support@RingCentral
Verified
Christopher Yuson is currently working as VoIP Tech Support at RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions. He is responsible for troubleshooting and resolving technical issues related to VoIP, ensuring optimal performance and user experience. His role requires a deep understanding of VoIP technologies and strong problem-solving skills. He is also tasked with providing excellent customer service, demonstrating his ability to communicate effectively and manage customer expectations.More...
Head of Learning & Development (Manila Site)@Remitly
Verified
Accomplished senior leader & executive coach with 18 years of experience and demonstrated strategic planning, global collaboration, organizational, and leadership abilities focused on learning & development, coaching, career progression, service management, quality assurance, customer service, and process improvement. Highly effective at elevating performance and leadership competencies of employees at all levels through learning & development programs aligned with business objectives & data-driven impact.More...
Mary Joy Labadan
Level II - IT Service Desk@Astreya
Verified
Mary Joy Labadan currently holds the position of Level II - IT Service Desk at Astreya company. Her role involves providing technical support and troubleshooting services for various IT-related issues. She plays a critical role in maintaining the company's IT infrastructure, ensuring minimal downtime, and improving overall operational efficiency. Her technical expertise and problem-solving skills are key assets in maintaining the smooth running of the company's IT systems.More...