Olivia Drake - Storytelling Maven, DragonHeart Creative

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Work Background

Five Star ToursVacation Experience Architect

Feb. 2022Orlando, Florida, United StatesOrchestrated seamless vacation experiences for over 500 clients annually, ensuring memorable adventures while exceeding satisfaction ratings by 20%. Strategically curated and executed personalized itineraries for diverse clientele, resulting in a 30% increase in repeat bookings and glowing testimonials. Streamlined communication channels between clients, vendors, and internal teams, enhancing collaboration and reducing itinerary discrepancies by 40%. Spearheaded innovative tour enhancements, such as interactive storytelling sessions and exclusive behind-the-scenes access, boosting customer engagement by 25% and driving revenue growth by 15%.

Self-employedWriter

Aug. 2020Conceptualized and delivered captivating scripts for diverse projects, resulting in a 50% increase in audience engagement and a 20% rise in viewer ratings. Produced high-quality scripts within tight deadlines, consistently exceeding client expectations and garnering praise for prompt delivery and exceptional quality. Collaborated seamlessly with production teams, directors, and actors to translate script vision into compelling on-screen narratives, leading to a 30% improvement in production efficiency and cost savings. Generated innovative ideas and storylines that resonated with target demographics, contributing to a 25% increase in brand visibility and market penetration for clients across various industries.

2 Feature ProjectProduction Assistant

Jun. 2023 - Apr. 2024

Walt Disney WorldCast Member

May. 2018 - Sep. 2021Orlando, Florida, United StatesDelivered unparalleled guest experiences, consistently exceeding satisfaction ratings by 15% through personalized interactions and attention to detail. Spearheaded cross-departmental initiatives to enhance park efficiency, resulting in a 20% reduction in wait times and a 10% increase in guest throughput during peak seasons. Collaborated closely with entertainment and operations teams to coordinate seamless show transitions and guest experiences, contributing to a 25% improvement in overall park flow and guest satisfaction. Demonstrated exceptional adaptability by successfully mastering four distinct roles within the Disney World ecosystem, showcasing versatility and dedication to the company's mission of creating magical moments for every guest.