Mercosul LineProcess Improvement Manager
Oct. 2021 - Jun. 2023São Paulo, BrasilSuccessfully implemented Salesforce CRM, deploying sales funnels and enhancing customer database management, addressing identified gaps in the Value Chain analysis.
Led a team of analysts to map 100% End-To-End processes for Order to Cash, Lead to Quote, and Procure to Pay using BPMN methodology in Visio and Signavio tools for diagnosing process gaps and failures.
Used Scrum for project development with the IT team to deliver solutions for identified process gaps.
Restructured billing processes by integrating intermodal transportation with documentation procedures, leveraging OCR technology through a mobile app. This innovation significantly optimized document issuance and reduced manual effort. The app allows truck drivers to capture container numbers, seal numbers, and customer invoice details via mobile, seamlessly transmitting data to the Transport Management System (TMS) via API. This enhancement enabled document initiation even when containers and goods are distant from the port, demonstrating a rapid implementation timeline due to collaborative efforts with IT teams and third-party developers involved in app development and API integration. User experience (UX) improvements, driver training, and adoption strategies were crucial in the change management process, contributing to its successful adoption and robust outcomes.
Led and implemented the OKRs (Objectives and Key Results) framework aligned with business rules and goals, cascading objectives across departments and teams.
Developed the Business Case for replacing the Transport Management System (TMS), conducting Proof of Concept (POC) with key vendors and leadership from impacted areas for presentation to the Head Office.