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IT
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Work Background
Archer Daniels Midland CompanyCommercial Supervisor
Oct. 2023 - May. 2024São Paulo• Led a national sales team in the fertilizer sector, overseeing distribution and sales strategies to optimize market penetration.
• Developed and implemented strategic sales plans that resulted in a 50% increase in fertilizer sales within 6 months from centralizing fertilizer purchasing.
• Led negotiations of barter contracts to maximize efficiency of financial and operational resources for the company.
• Directly supervised logistics and distribution activities to ensure timely delivery and customer satisfaction across the national network.
• Responsible for market analysis and competitive trends to adjust sales strategies and ensure leadership in the fertilizer market.
• Actively participated in conferences and trade shows to stay updated with the latest innovations and technologies in the agricultural sector.
• Developed strategic partnerships with key distributors and suppliers such as Mosaic, Cibra, and Fertipar to strengthen the company's position in the national market.
• Implemented competitive pricing strategies that improved profit margins by 5% without losing market share.
• Developed detailed performance reports for senior management, providing actionable insights for strategic decision-making.
Mercosul LineProcess Improvement Manager
Oct. 2021 - Jun. 2023São Paulo, BrasilSuccessfully implemented Salesforce CRM, deploying sales funnels and enhancing customer database management, addressing identified gaps in the Value Chain analysis.
Led a team of analysts to map 100% End-To-End processes for Order to Cash, Lead to Quote, and Procure to Pay using BPMN methodology in Visio and Signavio tools for diagnosing process gaps and failures.
Used Scrum for project development with the IT team to deliver solutions for identified process gaps.
Restructured billing processes by integrating intermodal transportation with documentation procedures, leveraging OCR technology through a mobile app. This innovation significantly optimized document issuance and reduced manual effort. The app allows truck drivers to capture container numbers, seal numbers, and customer invoice details via mobile, seamlessly transmitting data to the Transport Management System (TMS) via API. This enhancement enabled document initiation even when containers and goods are distant from the port, demonstrating a rapid implementation timeline due to collaborative efforts with IT teams and third-party developers involved in app development and API integration. User experience (UX) improvements, driver training, and adoption strategies were crucial in the change management process, contributing to its successful adoption and robust outcomes.
Led and implemented the OKRs (Objectives and Key Results) framework aligned with business rules and goals, cascading objectives across departments and teams.
Developed the Business Case for replacing the Transport Management System (TMS), conducting Proof of Concept (POC) with key vendors and leadership from impacted areas for presentation to the Head Office.
IndigoProject Manager
Apr. 2020 - Oct. 2021São Paulo• Development of a CRM platform using the Fulcrum app to meet system demands prior to Salesforce CRM implementation. This platform helped Indigo achieve $100 million in sales of agricultural inputs via barter.
• Integration of the Fulcrum CRM with Indigo's credit system to streamline customer credit analysis, reducing processing time by 5 days.
• Leadership of the Salesforce CRM implementation project for the agricultural inputs sector, focusing on customizing sales funnels and advanced customer relationship management, scaling customer knowledge and maturity effectively.
• Coordination of global cross-functional teams to map and optimize CRM processes from lead generation to transaction completion, effectively integrating barter practices.
• Development and implementation of CRM strategies that increased customer retention by 25% annually, leveraging barter transaction data to enhance customer segmentation and support digital marketing initiatives.
• Project management for integrating Salesforce CRM with barter management systems, facilitating negotiation and execution of advantageous exchange contracts for clients and the company, aiming for a 30-day credit release target.
• Development of specific Key Performance Indicators (KPIs) for CRM projects, focusing on measuring ROI from barter transactions and the effectiveness of sales strategies.
• Collaboration with marketing departments to integrate CRM campaigns with barter initiatives, enhancing brand visibility and market share.
• Construction of the Order to Cash process integrating Salesforce CRM, Indigo's Credit Platform, and Oracle Cloud for seamless invoice issuance and order processing.
IndigoSales Operations Coordinator
Apr. 2019 - Apr. 2020São Paulo• Developed from the ground the Order to Cash (OTC) process and built a robust team to support field sales operations.
• Established and optimized the commercial and financial processes within the company's ERP system implementation and integration with RPA’s.
• Provided regular sales progress reports to the startup's executive team, supported by detailed field insights, which make Indigo’s achieve $75M dollar of revenue on the first year. • Assisted in the implementation of a financing system for growers using Barter, collaborating with the finance team on the deployment of a FIDC process in partnership with an investment fund.
• Contributed as part of the implementation team for the Indigo Marketplace in Brazil, providing key data for Go to Market strategies and participating in the structuring of the new business.
AkzoNobelContinuous Improvement Coordinator
Jan. 2019 - Apr. 2019Mauá, São Paulo, Brasil• Managed large-scale continuous improvement programs within GBS, resulting in significant operational efficiencies and substantial cost savings for AkzoNobel Paints.
• Implemented Lean Six Sigma methodologies to optimize processes across the GBS organization, resulting in waste reduction and increased productivity.
• Coordinated Kaizen projects to identify and eliminate operational bottlenecks, improving supply chain efficiency and reducing lead times by 20%.
• Developed and executed process automation initiatives, utilizing advanced technologies to enhance GBS operational efficiency and accuracy.
• Led cross-functional teams in data analysis and benchmarking to identify best practices and continuous improvement opportunities within GBS.
Archer Daniels Midland CompanyProcesses Improvement Specialist
Jan. 2018 - Jan. 2019Sao Paulo, Sao Paulo, Brazil• Successfully implemented RPA (Robotic Process Automation) solutions to automate manual processes in finance, resulting in a 50% reduction in time and increased accuracy.
• Implemented a project to reduce lead time for transporting stock from the protein factory in Campo Grande to the DHL warehouse. Reduced transport time from 4 hours to 1.5 hours by changing the billing point and special fiscal regime for cargo release, leading to an annual cost reduction of 400,000 Brazilian Reais in freight.
• Developed and implemented Lean methodologies in finance, resulting in significant operational efficiencies and a 30% cost savings.
• Integrated ERP systems with RPA tools to enhance the integrity and accuracy of accounting data in agribusiness, reducing errors by 40%.
• Led digital transformation initiatives in finance, promoting the adoption of technologies such as RPA and Power BI for modernization and operational efficiency.
• Mapped Order to Cash processes using BPMN with Bizagi to identify process gaps impacting monthly financial closing and reported findings to the CFO to initiate improvement projects.
Veggi Nutri CompanyBusiness Owner
May. 2016 - Aug. 2017Ribeirão Preto Area, BrazilThis business was created to make the link between fruit farmers and distributors directly to customers table. Veggi is a minimally processed fruit company designed to serve ready to eat fruit meals thru B2B and B2C channels. The ideal is to serve healthful pleasure of eating. Working only with fruits, Veggi selects the best fruits in season to serve exigent customers in the right time.
Archer Daniels Midland CompanyContinuous Improvement Specialist
Mar. 2015 - Aug. 2016Ribeirão Preto Area, BrazilManagement of strategic projects of the company as PMP, most important being the development of the Business Case and implementation of the ADM Protein Factory in Campo Grande - MS. Development of PDCA and Six Sigma projects aiming at the optimization of resources (FTE) and wastes elimination in the soybean chain, highlighting the project to reduce the recovery time of VAT Credits in ADM Paraguay, reducing more than USD 20M of ADM's invested capital . Development of the training program for employees in the concepts of continuous improvement and processes based on 16-hour trainings, and tutor of the project trainings and continuous improvement of ADM's Trainee Program. Review and mapping of company processes to implement the concepts of HR Transformation. Leader of continuous improvement and MIS of the Shared Services Center of ADM do Brasil in Ribeirão Preto.
Archer Daniels MidlandContinuous Improvement Analyst
May. 2013 - Mar. 2015São Paulo Area, Brazil
AES EletropauloContinuous Improvement Project Analyst
Apr. 2011 - Oct. 2012São Paulo Area, BrazilTo train employees in the Lean and Six Sigma methodology, supporting existing improvement projects and developing projects of new leaders in the operation of Hydroelectric Power Plants, commercial area and Asset Management. The largest accomplishment of this period was the lead-time reduction project for the hydroelectric turbine recovery project, reducing the total maintenance time by more than 2 months. In this year I also was the support for the implementation of the guidelines of PAS 55 (Asset Management) to get the certification in November 2012.
Insper Instituto de Ensino e PesquisaAssistant Teacher
Mar. 2011 - Apr. 2011São Paulo Area, BrazilSupport the Organizational Architecture Classes for College students, helping the Professor with materials and supporting students projects and working group.
AVONJr Project Analyst
Dec. 2010 - Apr. 2011São Paulo Area, BrazilManagement of the Harmonization project (harmonization of Latin America products). Support to the operational areas involved, development of project control tools, simultaneous projects with other clusters and PMP activity.
FIA - Fundação Instituto de AdministraçãoAssistant Teacher
Mar. 2010 - Dec. 2011São Paulo Area, BrazilClassroom assistant in FIA's MBA program helping students with doubts and materials to support their study, and helping the Professors with classes organization.
UnibancoOperations Intern
Oct. 2007 - Jul. 2009São Paulo Area, Brazil1st - Acting in the Area of Logistics projects.
Activities: Project control, development and implementation. Analysis of indexes and use of tools such as LEAN and Six Sigma always aiming the elaboration of new projects to meet the objectives of Continuous Quality Improvement of the organization.
2nd - Acting in Planning of Fraud Prevention Department:
Activities: assemble fraud planning with spreadsheets for each company of the conglomerate, analysis and criticism on the numbers raised. Find causes and solutions to problems and present the results obtained for managers.
3rd - Acting in the planning and projects area of Unicard Fininvest Operations.
Activities: Participation in project of monitoring customer service numbers in real time. Updating numbers of the processes and assembling presentations.
4th - Acting in the area of Logistics projects. Activities: Project Management, development of control tools and process mapping in Kaizen events.
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