agus zanella

Hotel Manager @Accor

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Executive Summary: As a Hotel Manager at Accor, Agus Zanella is responsible for the overall operation and profitability of the hotel. This includes managing staff, overseeing financial activities, enhancing guest satisfaction, and ensuring compliance with hospitality laws and regulations. Under his leadership, the hotel has seen significant improvements in guest satisfaction scores and overall profitability. Despite the challenges posed by the pandemic, Mr. Zanella has successfully implemented new health and safety protocols, ensuring the wellbeing of both guests and staff. His focus on staff training and development has also resulted in a highly motivated and efficient team. Moving forward, Mr. Zanella plans to continue enhancing the guest experience through innovative service offerings and technology integration.

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