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Work Background
NapoleonCat.comProduct Marketing Manager
Oct. 2022Talking to you about how you can moderate, publish, analyze, and grow – with an all-in-one social media management platform that connects your teams and untangles your workflows.
Standard Chartered BankTraining Programme Manager Financial Crime Compliance
Apr. 2019 - Apr. 2022Managing the Anti-Bribery & Corruption Curriculum in FCC Learning
Internal account manager for the ACAMS Enterprise Membership
Governance of the FCC Learning deliverables and training documentation
Training delivery for new FCC staff
Maintained regulatory requirements to avoid breaches and have all approvals in place
Identified and resolved plan execution (work activities, timeline, risks)
MoneyGram InternationalRegional Compliance Manager
Apr. 2018 - Feb. 2019Oversight and support of Money Grams Agent Network for 23 countries from the Central and Eastern Europe, Russia/CIS Region. Managing team of 6 Regional Compliance Officers. • Execution of Agent Oversight & Support Program
• Reporting to senior management • Program Building & Implementation • Regulatory Support & Outreach
• Providing guidance and partnership to Business
MoneyGram InternationalManager Compliance - Global Programs Team
May. 2017 - Mar. 2018Leading a team of 3 Compliance Project Managers. Supporting 140 Regional Compliance Officers globally with training and guidance on policies and procedures. Ensuring consistency in the execution of the AML/CTF Global Program with a strong focus on the management and oversight of Money Grams Agent Network. • Development and implementation of policies and procedures, work instructions, training materials • Revision and enhancements to the existing documentation
• Driving improvements to the training curriculum
• Delivery of training face to face and by video conference • Support of internal and external audits
• Reporting to senior management
• Working with key stakeholders across the organization to drive improvements to the program
MoneyGram InternationalCompliance Project Manager
Jan. 2016 - Apr. 2017• Identify and deliver enhancements to the global compliance standards for Agents
• Provide and develop training for compliance staff globally (initial and ongoing)
• Support consistent & efficient execution in alignment with the global compliance standards
• Facilitate and promote collaboration and communication with other departments
Royal Bank of ScotlandTeam Leader
Mar. 2014 - Dec. 2015Leading a team of 13 AML Analyst (Enhanced Due Diligence process) for retail customers
• Building a team of professionals - recruitment meetings, people development, coaching
• Performance management, reporting, meeting internal control standards, implementing the LEAN Management standards
• Leader of employee satisfaction focus groups • Building up and maintaining contacts with UK Retail High Risk Reviews Team in Edinburgh based on case questions and/or issues
SitelRegional Quality Coordinator
May. 2012 - Feb. 2014All responsibilities as for the role of the Quality Manager in Warsaw Leading a team of 3 product Trainers in Warsaw Leading a team of 3 Quality Coordinators in Krefeld Germany
SitelQuality Coordinator
Feb. 2012 - Apr. 2012Krefeld GermanySupporting the implementation of quality stucture for a new project at the Krefeld site.
SitelProcess Improvment Program Manager
Jan. 2011 - Jan. 2012Executive position. Supporting operations with all improvement action plans for key metrics, by deploying Lean Six Sigma methodology or implementing efficient solution based on best practice Monitoring of KPI (Key Performance Indicators) of 8 projects with over 400 employees Running Six Sigma DMAIC projects Quality management- design, implementation, calibration and auditing
Consulting and analysis for action plans
Projects: − prepare of the campaigns for a complex external audit. Building up quality monitoring structure, design and implementation of calibration process - DMAIC project – searching for root causes of one of the sales teams not performing on a satisfactory level - design and implementation of customer service process and procedures for a large retailer network
- Call measurements, need analyses, mapping out processes.
SitelQuality Manager
Mar. 2009 - Dec. 2010Single point of contact for client with regards to all quality and customer satisfaction related topic (online auction portal, support for Germany, Austria, Switzerland, Poland) Planning and coordinating of the tasks and goals for the Quality& Training team Responsible for Quality analysis on team and individual level
Developing corrective action plans
Monthly quality metrics update and reporting
Person of contact for quality issues for international clients and internal management Process mapping
Projects: - Co working with the regional Six Sigma Black Belt on an internal continuous improvement project for customer satisfaction metrics (CSAT, NPS, FTR)
- Coordination of the „PACE Event” workshops based on the Lean Manufacturing, Kaizen. Outcome - increase of Customer satisfaction scores from 56% up to 70%
SitelProject Trainer
Jun. 2006 - Mar. 2009
SitelCustomer Service Professional
Nov. 2005 - Jun. 2007
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