Luis Pinheiro - Finance and operations manager, The Savanna

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Network Power<100 people

Roles

🔥50%

Startup Founder

✨50%

Business Owner

🧑‍💼50%

C-level Executive

Geos

🇦🇪50%

United Arab Emirates

Work Background

Sofitel London St JamesConcierge Team - Luggage porter

Jun. 2023London, England, United Kingdom · On-site

The Savanna, Retail, manufacturer and importers of South African GoodsFinance and Operations

Sep. 2019 - Apr. 2023Wimbledon · On-siteIn my role as the Operations Executive for The Savanna, I am responsible for managing finance and operations for a total of 12 locations. This includes overseeing the project management of new location openings, where I work closely with Transport For London (TFL) and Network Rail Property to conduct site visits and forecast future growth opportunities. My priority is to ensure efficiency across all aspects of the business, while implementing effective strategies for continued growth. With a strong background in financial management, I am also tasked with budgeting, forecasting, and financial reporting, with a keen eye for identifying areas where cost savings can be achieved.

Fournos Bakery & Restaurant GroupGeneral Manager

Jul. 2017 - Aug. 2019Gauteng, South Africa · On-siteAs a key leader, of a team over 40 employees, I was entrusted with the management of both the bakery and restaurant operations, where my primary role entailed overseeing a broad range of responsibilities, including the development and implementation of marketing strategies, recruitment and training of restaurant staff, monitoring food quality standards, menu development, and ensuring optimal guest experience through personalised greetings and exceptional service delivery. Additionally, I was instrumental in driving wholesale sales growth by identifying new business opportunities.

Pick n Pay FMCG Retail StoreSenior Store Manager

Apr. 2013 - May. 2017Gauteng, South Africa · On-siteCrafting innovative strategies to increase customer base, enhance footfall and maximise profitability for the store. Achieving sales targets by coaching, inspiring, guiding and offering constructive criticism to the team of over 120 store personnel. Delivering exceptional service that results in high levels of customer satisfaction.

The SPAR Group LtdRetail Store Manager

Jul. 2005 - Apr. 2012Gauteng, South Africa · On-siteAs a manager, I led a proficient team that consistently went above and beyond in their roles by honing their operational, customer service, and teamwork skills. Our focus was on providing the community with the right products, of high quality and readily available to meet their needs, in line with SPAR standards and promotions. I supported, leveraging my expertise and knowledge to drive sales growth and maximise profits. Additionally, I prioritised maintaining the store's adherence to safe and legal standards, particularly regarding food safety and hygiene and licensing for alcohol and cigarette sales.

Senhor FoodsSelf Employed - Business Owner

May. 2001 - Jun. 2005South AfricaAcquiring the business from its previous owner, I implemented changes that significantly boosted its revenue. In particular, I introduced a fresh menu and revamped the seating arrangement to provide customers with an exceptional sit-down experience. My efforts paid off as the business gained popularity, becoming a go-to spot for locals seeking a quick and satisfying lunch.