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Work Background
Amazon Web Services (AWS)Senior Technical Account Manager
Jun. 2021Atlanta, Georgia, United States · RemoteSr Technical Account Manager in the AWS Enterprise Support organization, I worked to serve as the customer’s “go-to” technical resource for AWS related queries ensuring questions and concerns were resolved in a timely manner along with responsible that included:
- Coordinate with internal teams from enterprise support and product service teams to facilitate and oversee any product discussions and open issues for the customer. Keeping customers aware of new products, features, training, and best practices.
- Drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
- Help AWS customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud.
- Work across customer organizations to ensure customer applications in AWS are well designed and scale to the needs of large events and business initiatives.
- Presented Monthly Business Reviews providing a deep understanding of customer trending of AWS services.
- Act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for AWS customers.
- Lead and assist AWS customers with application performance and cost optimization.
- Help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within organizations.
- Lead and assist AWS customers with application architecture, deployment planning, and problem resolution.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Troubleshoot technical issues and drive issue escalation with AWS Service teams.
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
- Work directly with Amazon Web Services engineers to ensure that customer issues are resolved as expediently as possible.
EquifaxSecurity Exception Manager
Aug. 2019 - Jun. 2021Managed the Security Issues, Deviations and Exceptions Program providing visibility to senior leadership of the risk and compliance landscape in Technology and Security globally. Grew a high-performing global security team tasked with implementing cutting-edge processes and governance frameworks. Developed logging, tracking, and reporting methodology enterprise wide. Developed dashboarding and metrics to provide key stakeholders with a real time risk portfolio and criticality map that could be viewed by asset, alliance, geography or business leader. Leveraged global security peers and industry best practice to develop supporting documentation including online scorecards, controls maps and compensating controls guides for users; secured stakeholder and senior leadership support.
Significant accomplishments:
• Renewed stakeholder confidence in the Security Governance program through clear communication, collaboration and partnership my providing KPI reports detailing control deficiencies.
• Developed a proprietary Security Exceptions GRC platform streamlining compliance processes to align with industry best practice driving transparency and accountability among stakeholders and clear risk visibility to executive leadership • Orchestrated cross-functional programs and compliance initiatives; contributed to the successful delivery of FTC and ISO audits resolving complex technical challenges.
• Developed a proprietary GRC platform streamlining compliance processes and elevating governance through centralized documentation.
• Instituted KPIs and robust reporting mechanisms enhancing transparency and driving continuous process optimization across security functions.
HD SupplyInformation Security Professional
Nov. 2017 - Aug. 2019Greater Atlanta AreaHD Supply is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. My role is to manage the PCI audit for all business unit's. Manage vendor and product security assessments. Provide SME for cyber-security related issues and ensure security controls are implemented to protect the data of our customers and business.
EYInformation Security Consultant
Jan. 2012 - Dec. 2017Greater Atlanta AreaSecurity consultant, helped provide security-consulting services to a global technology environment. Managed Threat Assessments of internally developed, Vendor, and Cloud software solutions, identifying security-related requirements to ensure that risk was reduced and ensuring controls aligned with system development life cycle (SDLC) best practices. Performed risk assessments and developed appropriate risk treatment and mitigation options to eliminate or reduce risk. Recommend mitigations strategies to leadership allowing the business to focused on reducing risk and balancing business needs. Cultivated business relationships at all levels to influence stronger security posture throughout the firm.
EarthlinkSr. Security Engineer
Jan. 2007 - Dec. 2012Greater Atlanta AreaEarthLink (EarthLink Holdings Corp.) (NASDAQ: ELNK) is a leading network services provider dedicated to delivering great customer experiences in a cloud-connected world. I provided technical direction and security expertise for the development, implementation, and management of efficient information security programs in support of core security functions. As lead architect and Team Lead for the development of new security programs. I ensured projects were managed and implemented deployed on time while ensuring all members of my team were mentored in procedures for operational understanding. This enabled the reduction of operating costs while increasing the operating capabilities of the security group. This was accomplished by identifying and evaluating multiple vendor products, negotiating favorable contracts, and implementation of these programs in the enterprise. Reducing costs by up to 50%. As a leader during security assessments and reviews, I was able to lead and complete assessments of offshore partners along with acquired organization and communicate non-compliance issues to the proper levels of management for resolution. I have also provided leadership and practical knowledge during the internal/external Attack and Penetration testing required for PCI compliance.
Agility Recovery SolutionsNetwork Product Manager
Jan. 2006 - Dec. 2007Provided a unique remote business continuity service, utilizing business partners such as IBM and GSI Satellite systems. This system has the ability to be deployed almost anywhere. This unique service provided clients with the ability to quickly restore their critical IT infrastructure and services after a disaster allowing them the security to find a permanent solution with the ease of knowing their business would remain operational. Deploying this unique mobile recovery solution allows a customer to tap into their enterprise network over satellite, using the satellites for WAN, voice, and data connectivity almost anywhere.
TRN AtlantaSr. Network Engineer
Jan. 2004 - Dec. 2006Worked directly with business partners, such as MARTA, WSBTV, and assorted General contractors, to provide a first of its kind dedicated video system that provides commuters with consolidated and comprehensive news and music content while commuting on the MARTA rail system. In development of this direct marketing system I was able to put my design hat on to developed working sales prototype, building fully functional mobile product display used to provide technical and operational product abilities to Clients. During product demonstrations with the sales team we were able to achieve sales goal of 100% of quotas. I, also, designed the network, wireless network, end point systems, and servers, used on the MARTA train system uses a secure customized Linux distribution to enable the fastest possible update of content over a fiber optic backbone to strategic staging locations deployed throughout the MARTA rail system with remote connectivity over a Laser transmitter/receiver. This system utilizes wireless technology to seamlessly transmit content from content servers to the commuter trains. A NAS system implementing iSCSI to share Media content for editing and publishing. I was instrumental in evaluating and researching the hardware, software, and materials needed to build small Audio Video room, Network monitoring center, along with developing a mobile system used by the Marketing team to display the system to customer and potentiality new deployment locations.
Cox CommunicationsSystems Technician
Jan. 2002 - Dec. 2004Provided level 3 technical support for all production systems used for implementing Cable Broadband Internet access and VoIP serves to a two million plus customer base Internet Service Provider (ISP). Using real time monitoring tools my group was able to meet all Service Level Agreements (SLA), goals and expectations by providing a 99.9% uptime for all customer facing and backend services and systems. Succeeded in providing a decreased response time along with lower Mean Time To Repair (MTTR) for service, network, and system outages using online documentation tools and electronic ticketing system.
SprintUnix Administrator
Jan. 2000 - Dec. 2002Greater Atlanta AreaProvided system administration to all Sun Solaris UNIX systems throughout global customer base. Deployed operating system patches and ensured systems provided our clients with 99.9% uptime. Lead Root Cause Analysis on outages and oversaw nightly monitoring of systems for CPU utilization, disk usages and network traffic.
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