Amazon Web Services (AWS)Senior Technical Account Manager
Jun. 2021Atlanta, Georgia, United States · RemoteSr Technical Account Manager in the AWS Enterprise Support organization, I worked to serve as the customer’s “go-to” technical resource for AWS related queries ensuring questions and concerns were resolved in a timely manner along with responsible that included:
- Coordinate with internal teams from enterprise support and product service teams to facilitate and oversee any product discussions and open issues for the customer. Keeping customers aware of new products, features, training, and best practices.
- Drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
- Help AWS customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud.
- Work across customer organizations to ensure customer applications in AWS are well designed and scale to the needs of large events and business initiatives.
- Presented Monthly Business Reviews providing a deep understanding of customer trending of AWS services.
- Act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for AWS customers.
- Lead and assist AWS customers with application performance and cost optimization.
- Help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within organizations.
- Lead and assist AWS customers with application architecture, deployment planning, and problem resolution.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Troubleshoot technical issues and drive issue escalation with AWS Service teams.
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
- Work directly with Amazon Web Services engineers to ensure that customer issues are resolved as expediently as possible.