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Work Background
Self EmployedWriter
Jul. 2024
Solvo GlobalAccount Manager
Nov. 2023Barranquilla, Atlántico, Colombia
SagilitySenior Operations Manager
Dec. 2022 - Sep. 2023Barranquilla, Atlántico, Colombia
AsurionOperations Manager
Nov. 2021 - Nov. 2022Bogota,D.C., Capital District, Colombia
SitelOperations Manager
Feb. 2021 - Aug. 2021Bogota,D.C., Capital District, Colombia
OutPLEXOperations Manager
Jun. 2020 - Jan. 2021
SutherlandSenior Team Manager
May. 2017 - May. 2020Bogotá, Bogotá D.C. Department, ColombiaLead operations needs and requirements on a daily basis - 100+ employees. Deep analysis of the operation trends through innovation and data driven approaches. Develop internal action plans to reach client targets while aiming for a sustainable performance. Instill core leadership values in the management team to attack behavioral opportunities. Build and present client facing reports, decks - weekly business reviews, QBR's, daily requests, among others. Maintain a healthy and productive client relationship through continuous communication and brainstorming of ideas. Engage support areas into a collaborative environment in which consistent positive performance is achieved. Elaborate proactive plans to ensure consistency in the program's results. Establish a balance between client requirements and internal needs, active / support personnel, while achieving financial goals. Ensure financial balance is reached through consistent action plans (revenue VS costs).
SutherlandTeam Manager
Dec. 2012 - May. 2017Barranquilla, Atlántico Department, ColombiaLead / Develop / Coach / Manage a group of 18 people to reach program goals and maintain success. Conduct interviews of potential program candidates. Establish weekly client meetings and presentations regarding weekly / monthly results while tracking progress and setting action plans.
SutherlandSenior Consultant
Apr. 2011 - Jun. 2012Barranquilla, Atlántico Department, ColombiaHelp motivate employees while discussing weekly action plans and track progress. Build strategies to drive performance.
TranscomCustomer Service Representative
Apr. 2008 - May. 2009Colombia
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