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Work Background
US Tech SolutionsInstructional Designer
Feb. 2022 - Sep. 2023Charlotte, North Carolina, United StatesWorked for a major energy company preparing for a training rollout of a new software to be used by supervisors during adverse weather conditions
• Wrote facilitator guide, participant guide and job aids
• Created quizzes and knowledge checks, both written and eLearning
• Developed an eLearning course in Rise 360
• Supported co-workers through peer reviews of their documentation
• Conducted Train-the-Trainer for corporate trainers
Norman Technologies, LLCInstructional Design Consultant
Aug. 2019 - Nov. 2021Charlotte, North Carolina, United StatesActed as the instructional designer for a new software to be released to clients. Worked with subject matter experts and clients in focus groups to develop job aids, eLearning courses and quick reference guides to quickly explain the software and address their needs and questions. Used Articulate 360 for eLearning courses and Microsoft Word (for job aids) and PowerPoint (for presentations.
• Developed a series of short eLearnings using Storyline. Each one focused on a single task to be completed in the new application. The eLearnings used simulations as well as screenshots and basic information to make this as concise and informative as possible
• Wrote job aids that could be printed and reused for common tasks.
• Attended focus groups with clients to determine their pain points and what they needed from training.
• Collaborated with the other instructional designer to brainstorm ideas and the other’s work.
• Worked with management to ensure that their needs were met and the vision for the rollout was achieved.
RoundPoint Mortgage Servicing CorporationInstructional Designer
Sep. 2018 - Feb. 2019Charlotte, North Carolina AreaActed as the instructional designer for a team of seven trainers over three locations (Charlotte, Dallas, Philippines). Responsible for testing and purchasing Articulate 360 and troubleshooting issues with the software. Used ADDIE methodology in the design and development of eLearning courses and standard documentation. Also quality controlled lesson plans, facilitator guides and PowerPoint presentations. Worked with subject matter experts on adult learning principles and presentation skills.
Walmart - Global Shared ServicesManager Instructional Design
Jan. 2016 - Mar. 2018Charlotte, NCCollaborates with upper management to develop and execute plans for training that impact over 1,000 associates at the Global Business Services Center in Charlotte. Collaborates and oversees training projects that span from Costa Rica to London, UK.
• Project manager for a team that redesigns and streamlines the process of accessing several thousand documents. Taking the process from several minutes to under 30 seconds.
• Manage the onboarding for new hires, averaging 40 associates per class (two classes a month).
o Orientation was reduced from three days to two.
o Automated the manual process for producing documentation.
• Meets with management to assess their needs and expectations. Delivers catered solutions to executive leadership.
• Collaborates with subject matter experts and managers, creating new documents and updating existing documents.
• Introduced the concepts of eLearning and experiential learning to executive leadership and put those methodologies into practice. Creates courses in Captivate and Camtasia.
• Oversaw the development of a Schoolhouse Rock-type video that was incorporated into new hire training.
o Developed the concept, wrote the script, assisted with casting and co-directed the video.
• Integral role in reviewing, creating and updating process documentation and standard operating procedures.
Karyn Beach ConsultingInstructional Design Consultant
Jan. 2014 - Jan. 2016Charlotte, NCHired by a several Fortune 500 companies to work with executive leadership and upper management to access their vision for training and develop and execute a plan for manifesting it.
• Used the five-step industry-standard ADDIE (analyze, design, develop, instruct, and evaluation) model to develop eLearnings covering client profiles, company history and basic terminology.
• Wrote job aids and a new hire manual for receptionists and administrative assistants.
• Collaborated with senior business leaders to assess training needs and develop a training plan to meet them.
• Implemented continuous improvements through feedback and leadership requests.
AXA USTraining - Manager
Jan. 2010 - Jan. 2014Charlotte, North Carolina AreaMoved the training team from using an antiquated eLearning application to an industry standard, Captivate. Consulted on eLearning topics and designed several series of eLearning courses.
• Advocated for, implemented and managed the purchase of Captivate and several licenses.
• Organized training for other trainers on the use of Captivate, instructional design basics and consulting with managers on training needs.
• Consulted with managers and human resources on new hire training and on-boarding.
• Promoted the training department’s activities through newsletters, Intranet blog and a Training Department Road Show.
• Designed and developed eLearning courses, assessments, and exercises.
• Collaborated with managers and subject matter experts to develop training materials both in the US and in India.
• Developed documentation standards and ensured training was consistent with those standards.
• Spearheaded social media activities on the AXA global intranet to brand the training department through blogs, wikis and discussion forums. • Spearheaded the use of social media to reinforce concepts learned in class and eLearning modules.
KCI MedicalCorporate Trainer
Jan. 2007 - Jan. 2009Charlotte, North Carolina AreaKCI is a leader in wound care treatment. As the senior trainer, I developed training for the Charlotte office of over 300 people. Developed several training solutions that were adopted nationally. Also developed a series of lunch and learns for leadership.
• Developed and delivered comprehensive customer service training for over 300 employees.
• Received certification and delivered a series of Franklin Covey leadership modules for managers.
• Developed a series of customized training classes on Microsoft Office applications. • Selected several subject matter experts and trained them on adult learning theory and classroom management. They became qualified department trainers.
• Developed and delivered a series of lunch and learns for managers and leadership.
• Created job aids to assist hourly employees in learning the new timekeeping system. Job aid distribution was expanded beyond the local office and distributed nationwide.
• Created and rolled out training on HIPAA guidelines and regulations to over 300 employees.
• Marketed the efforts of the training department through a monthly newsletter and the training department’s SharePoint site.
o Designed, developed and maintained the SharePoint site.
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